The system has logics built in that check for availability of the assigned staff and resources before it allows a schedule. This is to ensure you do not overlap staff/resources across different schedules.
If a staff member has already been scheduled for a service for a time period or the available hours do match, they will not appear in another service for the same time period.
How to troubleshoot:
- Ensure there is no conflict with the staff and/or resources existing schedule.
- Ensure there is no conflict with the staff and/or resources hours (including multiple locations).
- Ensure you have assigned the correct staff and/or resources to the service.