Restaurant Frequently Asked Questions for Optus Dining Follow

PROGRAM FAQs

 

What is the Optus Dining program?

The Optus Dining program is an Australian first dining program managed by Edge Loyalty. Optus will be rewarding eligible customers with the opportunity to dine at some of Australia’s best restaurants. Eligible customers will book online through the Optus Dining portal, accessed via Optus Perks. They will receive a complimentary starter from your restaurant for them and up to three additional guests when each diner purchases a main meal or spends a minimum of $50 including drinks and GST.

 

What is the cost for my restaurant to be involved in this program?

There is no additional cost to belong to the program.  All the restaurant needs to do is provide a complimentary starter for eligible customers when they dine.

 

Are there any restrictions on when this offer can be redeemed?

This is up to you. If you’re closed for a private function, you can block out dates or specific times. 

 

Where can I find a copy of the terms and conditions of this program?

https://www.nabooki.com/optus-dining-terms-conditions/


QUALIFYING FAQs

 

How does a customer qualify for a complimentary starter?

To qualify for the offer, an eligible Optus customer must make a booking request online via the Optus Dining portal. You can accept or decline the booking request based on availability. On arrival at the restaurant, customers have been advised to show their confirmation email or SMS and spend either $50 per person (including drinks) or purchase a main meal each.

 

What happens if the customer doesn’t spend either $50 per person or purchase a main meal each?

When finalising the bill, ensure that each guest has ordered a main meal or spent a minimum of $50 per head. If not, the starter(s) are at the customer's expense.

 

BOOKING FAQs

 

How does a customer make a booking for my restaurant?

Eligible customers will log into the Optus Dining portal via Optus Perks, where they will be able to view all participating restaurants. From here, they will select a date and time and you will receive a booking request from the customer via email and optionally by SMS. 

 

When I receive a booking request, how do I confirm or decline the booking?

You simply need to select accept or decline based on your availability. You must do this within 24 hours of receiving the booking request.

 

What happens if a customer books and my restaurant is already full

You will receive a booking request from the customer which means you can either accept or decline the booking based on your availability. You will be able to propose an alternative booking time by adding in comments if you do have availability but just not at the time requested. 

 

Can I choose what timeslots a customer can book online?

You sure can. Just let us know what times you are available for bookings and we will update your details in the Optus Dining portal. 

 

How will I know that the customer has booked as part of this dining program?

Booking requests and booking confirmations will clearly indicate that the booking is an Optus Dining booking. When a customer arrives for their reservation they have been advised to present their Optus Dining booking confirmation email or SMS to you. 

 

How many people can make a booking and receive a complimentary starter?

All booking requests are limited to a maximum of 4 people. 

 

Can a customer change or cancel their booking after it has been confirmed?

To change a booking request or confirmed booking, the customer needs to cancel and rebook. You will receive a booking cancellation email once the booking has been cancelled by the customer.

 

How do I manage bookings if I use another reservation system?

You will need to ensure that any bookings confirmed with a customer are consolidated into any other reservation systems that you may have. It might be handy to note down that this particular reservation is an Optus Dining booking as a reminder to offer that customer their complimentary starters when they order.

 

MARKETING FAQs

 

Will I be able to see my restaurant listing on the Optus Dining portal?

As the dining portal can only be viewed by eligible Optus customers, you will not be able to view your restaurant listing online. However, if you would like to see what it looks like, please contact the Edge Loyalty Partnerships team on (03) 8416 3328 or email partners@edgepri.com.

 

If I receive an award, can that be added to the Optus Dining portal? 

Yes! We’d love to hear about any awards you’ve earnt and will add those to your online restaurant profile. Please contact the Edge Loyalty Partnerships team on (03) 8416 3328 or email partners@edgepri.com.



COMPLIMENTARY STARTER FAQs

 

What type of complimentary starter will I need to provide to the customer/s?

As part of your onboarding you’ve selected to offer Optus Dining customers either an entrée from your existing menu, a small plate from your existing menu, or a chef's special of your choice. This is listed on the customer’s booking confirmation email or SMS.

 

What happens if the customer has dietary requirements?

Customers have been advised to indicate any dietary requirements at the time of booking. Please ensure you take this into consideration. 

 

ADMIN / TECHNICAL FAQs

 

What if I need to change my opening hours, booking timeslots or other restaurant information?

Please contact the Edge Loyalty Partnerships team on (03) 8416 3328 or via email partners@edgepri.com and we will update your listing on the Optus Dining portal.

 

I have forgotten my login details for the administration portal. How can I log in?

Please contact the Edge Loyalty Partnerships team on (03) 8416 3328 or via email partners@edgepri.com.

 

OTHER FAQs

 

Will customers be able to use any gift cards or discounts with this offer?

No. A condition of the offer is that it cannot be used in conjunction with any other offer, including gift cards or other discount offers.  

 

What happens if I have any issues with this program?

Please contact the Edge Loyalty Partnerships team via (03) 8416 3328 or email partners@edgepri.com

 

How often can the same customer dine at my restaurant and receive a complimentary starter?

The Optus Dining offer can only be redeemed up to 4 times per week per person.

 

If a customer books directly with the restaurant are they entitled to receive a complimentary starter?

No. In order for the customer to receive their complimentary starter, they must make a booking request via the Optus Dining portal. This is a limited offer to selected Optus customers, and only eligible customers have access to the Optus Dining portal to make bookings.

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