Booking Cancellation Settings

Businesses have different policies regarding cancellation periods, booking lead time and how far into the future customers can add bookings. 

Nabooki makes setting these time limits very easy and uses them to prevent bookings being scheduled inside of the chosen limits.

The default cancellation limit is defined as 48 hours. This means customers can edit or cancel their booking up to 48 hours prior to the scheduled session.

You may click on Allowable cancellation time field to see all available options including no changes or cancellation permitted or no limit.

Using the left navigation menu, go to > Setup > Services > press the '...' button > Edit > Booking Preferences tab 

If your business disallows changes to bookings within 48 hours of the bookings occurring, nabooki will provide a default statement that says: "You cannot change or cancel this booking, because it is now outside the change / cancellation period. If you need to get in touch with the [Business Name], please call [Business phone number]".

• Related Articles

• How to change booking cut-off time, allowable cancellation time and booking time frame

  Please note: Setup must be complete and the service that is having its booking cut-off time and allowable cancellation time change must be already setup. Booking cut-off time and allowable cancellation time can be configured to suit the merchant's ...

• Advanced settings in creating service

  Click here for the main article - How to add a service. This article will cover advanced setup features for businesses requiring further customization to suit their business needs. Adding options Each service can have options if needed. Adding ...

• How to change payment settings and manually enter payments

  Prerequisites; Payments can be accepted online but can also be manually entered. This is can be changed to be achieved within the payment settings under the service's booking preferences. Each service to either accept online or offline payments. ...

• How to change a booking type to either instant booking or booking request

  Whenever a service is added, the "Booking type" can be redefined to be an Instant booking (the default selection) or a Booking request. Selecting Instant bookings allows customers to book automatically on the available time slot within your booking ...

• Where do I update my notification settings?

  Please note: Set up must be complete. Businesses need different options when to notify their customers of bookings. This is why you can manage email and SMS notifications.  Using the left navigation menu, go to > Setup > Notifications Email ...