Booking reminder notifications

Booking reminder notifications

Booking reminder notifications

Nabooki automatically sends customers email or SMS reminders (if enabled) before their upcoming bookings, helping reduce no-shows and keeping your schedule running smoothly.

How it works

Reminders are sent approximately 48 hours before a booking is due. If SMS notifications are enabled on your account, customers receive both an email and an SMS at the same time.

No reminders are sent if a booking is made within 48 hours of the appointment time.

What the reminder email includes

Each reminder email contains:

  1. Booking details — date, time, and service provider

  2. A Manage Booking link so customers can view, change, or cancel their booking (subject to your cancellation policy)

  3. Instructions on how to contact your business if changes are needed within the cancellation window

  4. A link to the Customer Portal, where customers can view and manage all their upcoming and past bookings

SMS reminders

SMS reminders include a brief confirmation of the booking date, time, and service provider. They supplement the email reminder and can help improve attendance — SMS messages have a significantly higher open rate than email.

SMS reminders are only sent if SMS notifications are enabled on your account and you have sufficient SMS credits.

📝 Note: For information on purchasing credits, see: How to Purchase SMS Credits and Check the Balance.





Troubleshooting & FAQs

What if a customer’s contact details are incorrect or missing?
Reminders can only be sent if the customer provides a valid email address and/or mobile number during booking. Make sure contact information is complete to ensure delivery.
Can I track when reminders are sent?

Yes, you can view the notifications history via the Booking History tab in each booking.


What happens if a booking is made less than 48 hours before the appointment?

No reminder email or SMS is sent automatically if the booking occurs within 48 hours of the scheduled time.

Can customers always change or cancel their bookings via the reminder email?

Only if your booking preferences allow it. Otherwise, the email advises customers to call your business for last-minute changes or cancellations.

 

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


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