Can customers change or cancel bookings?
Based on the cancellation policy you set, customers can cancel or change their bookings.
Your customers will receive an email when a booking is made containing a link to amend their booking.
Customers can click on Manage booking, a different window will appear that will have options to cancel or change their bookings.
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How to change or cancel a booking
Modifying or cancelling a booking is an often occurrence that when done can be set to notify or not notify the customer. You can alter a booking by either navigating through the Calendar or by searching by name, mobile or booking id in the search ...
How to cancel multiple selected bookings at once
When you have multiple bookings to cancel, the process of cancelling one at a time is time consuming. Fortunately, there is now a simple option to cancel multiple selected bookings at once and speed up the procedure. Using the left navigation menu, ...
How to cancel your subscription?
When you cancel a subscription during a free trial, the cancellation will become effective immediately. If you cancel a paid subscription, the cancellation will become effective at the end of the prepaid term. You can go to account profile by ...
How to change between viewing all bookings or bookings for an individual staff member
Depending on your business setup, you are given a number of ways to view the calendar. Staff/Resource Individual View (default view) Multiple locations: When you have more than one location, you can manage all of your bookings in one Calendar, ...
How to change booking cut-off time, allowable cancellation time and booking time frame
Please note: Setup must be complete and the service that is having its booking cut-off time and allowable cancellation time change must be already setup. Booking cut-off time and allowable cancellation time can be configured to suit the merchant's ...