Can't see all staff while creating a schedule?

If a staff member isn't appearing when you're setting up a schedule, Nabooki is most likely preventing a double-booking. This article covers the common causes and how to fix each one.

Before you start

Check the following before troubleshooting:

1. Confirm the staff member has been added to Nabooki and assigned to the relevant service.
2. Confirm you're setting the schedule for the correct service.
   

Possible causes and fixes

Cause: The staff member is already scheduled during that time

Nabooki checks for scheduling conflicts before displaying available staff. If a staff member is already assigned to another schedule during the same time period, they won't appear as an option.

To fix this:

1. Go to Calendar in the left navigation menu.
2. Under Staff & Resources, select the staff member's name.
3. Review their bookings for the relevant day and time to identify any conflicts.
4. Adjust the existing schedule or the new one to resolve the overlap.

Cause: The staff member's availability hours don't match the schedule time

If a staff member's set hours of availability don't cover the time you're trying to schedule, they won't appear.

To fix this:

1. Go to Settings > Staff. 
   
2. Find the staff member. 
3. Review their availability hours, including any location-specific hours if they work across multiple locations.
4. Update their availability to cover the required time, or adjust the schedule time to fit within their current hours.

Cause: The staff member isn't assigned to the service

Staff must be assigned to a service before they can appear when setting a schedule for it.

To fix this:

1. Go to the Service > Staff & Resources tab. 
2. Check that the staff member is listed under Staff Assignment for that service.
3. Add them if they're missing, then return to set the schedule.

⚠️ Warning: If you've worked through all the steps above and the staff member still isn't appearing, contact Nabooki support — don't keep retrying, as repeated attempts may cause unintended changes to your schedules.The system has built-in logic that checks for the availability of the assigned staff and resources before it allows a schedule to be created. This ensures you do not double-book staff and/or resources across different schedules.