Can't see all staff while creating a schedule?
Can't see all staff while creating a schedule?
If a staff member isn't appearing when you're setting up a schedule, Nabooki is most likely preventing a double-booking. This article covers the common causes and how to fix each one.
Before you start
Check the following before troubleshooting:
- Confirm the staff member has been added to Nabooki and assigned to the relevant service.
- Confirm you're setting the schedule for the correct service.
Possible causes and fixes
Cause: The staff member is already scheduled during that time
Nabooki checks for scheduling conflicts before displaying available staff. If a staff member is already assigned to another schedule during the same time period, they won't appear as an option.
To fix this:
- Go to Calendar in the left navigation menu.
- Under Staff & Resources, select the staff member's name.
- Review their bookings for the relevant day and time to identify any conflicts.
- Adjust the existing schedule or the new one to resolve the overlap.
Cause: The staff member's availability hours don't match the schedule time
If a staff member's set hours of availability don't cover the time you're trying to schedule, they won't appear.
To fix this:
- Go to Settings > Staff.
- Find the staff member.
- Review their availability hours, including any location-specific hours if they work across multiple locations.
- Update their availability to cover the required time, or adjust the schedule time to fit within their current hours.
Cause: The staff member isn't assigned to the service
Staff must be assigned to a service before they can appear when setting a schedule for it.
To fix this:
- Go to the Service > Staff & Resources tab.
- Check that the staff member is listed under Staff Assignment for that service.
- Add them if they're missing, then return to set the schedule.
⚠️ Warning: If you've worked through all the steps above and the staff member still isn't appearing, contact Nabooki support — don't keep retrying, as repeated attempts may cause unintended changes to your schedules.The system has built-in logic that checks for the availability of the assigned staff and resources before it allows a schedule to be created. This ensures you do not double-book staff and/or resources across different schedules.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
Related Articles
Managing casual staff hours
Managing casual staff hours Some businesses have casual or visiting staff who work on specific days rather than a regular weekly schedule. This guide walks you through setting limited availability, through fine-tuning, so they only appear in your ...Managing staff availability
Managing staff availability In addition to creating a resources basic hours of availability, you can also define hours specific to a locations, and fine-tune hours or block-out it's availability to manage staffs on specific days. Before You Start: ...Creating staff and schedules
Creating staff and schedules This article explains how to add staff in Nabooki, set their availability, and assign them to services so they can be booked by customers. ? Note: Staff in Nabooki is a related to the feature "Staff", if you are trying ...Linking a user to a staff schedule
Linking a user to a staff schedule If you have a user that you want to attach to a staff role, you must link the user's account to the staff profile to have them function with the service. Before You Start: You can learn more about staff and users on ...How to Manage the Hours of Staff Members Who Work in Multiple Locations
If your business operates across multiple locations, you may need to assign staff members to different locations and manage their working hours accordingly. This ensures they are only bookable at the correct locations and times. This guide explains ...