Check-in customers

Check-in customers

Check-in customers 

Use check-in to confirm when customers arrive for their booking. This keeps your attendance records accurate and gives you a clear view of who has and hasn't shown up. This article will show you how to enable the check in feature and then how to check-in customers. 

📝 Note: If you are part of a voucher initiative program, check in will already be enabled, you'll simply need to check in customers.

Before You Start
  1. Check-in must be enabled on a service before it appears as an option on bookings. 

Enable check-in for a service

  1. Go to Inventory > Services using the left navigation menu.
  2. Find the service you want to enable check-in for and click the ••• button next to it.
  3. Select Edit.
  4. Go to the Booking Preferences tab.
  5. Scroll down and set Require Check-in to Yes.
  6. Click Update.
Once enabled, bookings for that service will display a check-in option.




Check-in customers

You can check in customers from three places in Nabooki. Use whichever suits your workflow.

Via the Calendar

  1. Go to Schedule > Calendar using the left navigation menu.
  2. Click the booking for the session you want to manage.
  3. In the window that opens, find the customer you want to check in.
  4. Click the Check-in icon next to their name.










Via the Bookings page

  1. Go to Sales > Bookings using the left navigation menu.
  2. Find the booking and click View Booking.
  3. At the bottom of the booking window, click the Check-in button.












Via the Home activity tab

  1. Go to Home and select the Activity tab.
  2. Choose Upcoming or Past bookings.
  3. Click the Check-in button next to the relevant booking.

📝 Note: The Check-in button only appears when the booking is within one hour of the appointment time, or after the appointment has passed.

QR code check-in

For busy sessions or events, you can speed up the check-in process using QR codes. Customers scan a QR code on arrival instead of being checked in manually.

See [Check in with a QR code] for setup instructions.


Troubleshooting & FAQs

Can I check in multiple customers at once?

You can check in multiple customers quickly using the Event Window, which lists all attendees for a session.

What if a customer does not show up?

You can leave their booking status unchanged or add a note to indicate a no-show.

Can I undo a check-in if done by mistake?

Yes, you can edit the booking and change the status back if necessary.


Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


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