Customer Login Feature

This article will outline our feature that allows customers to log in to their own individual profiles, which will contain their existing bookings and other useful features.

This great feature can be used as a central hub for all of your booking needs, allowing you to create, cancel and manage your bookings all in one place. You will also be able purchase new passes when booking multiple sessions! 

Creating an Account

1. Locate your booking confirmation email and press 'Create Account'. An account can also be created via the booking widget itself. 

2. Enter your email address and press 'Submit' to start the registration process. An email will be sent to you with a 6-digit verification code which is crucial for the next step. 

3.  In another tab, open your email and check for an email with the subject "Nabooki confirmation code: XXXXXX"

4. Return to the verification page and enter your 6-digit code followed by pressing the 'Verify Code' button. 

5. After verifying your code, you will be prompted to enter in your personal information to complete your account setup. Press 'Submit' finalise the process. 

6. Congratulations! Your customer profile is now set up.

From your dashboard, you will be able to view all profiles linked to your account/ email address, upcoming and completed bookings, as well as your active passes. 

Bookings

Under the 'Bookings' tab from the left-navigation menu, you will be able to manage all upcoming bookings via the 'manage' button and view all completed bookings.

Passes

Under the 'Passes' tab from the left-navigation menu, you will be able to access all active passes. This feature allows you to book your remaining sessions displays how many sessions you have available to be booked. 

Contact Support

Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner.

• Related Articles

• How to enable the waitlist feature

  A booking Waitlist, allows your business to manage and automate filling empty spaces when customers move or cancel. This allows your business to maximise profits by filling empty spaces. When your class (or event) has sold out, use a waitlist to ...

• How to use session check-in feature?

  Please note: Setup must be complete and the service must be configured to have check-in required. The check-in feature is the ability to deduct customers active session if they didn't book and show up. You may use the check-in feature for ...

• How to provide staff with their own login credentials

  Nabooki allows you to create multiple users on the reservation system with four different levels of access; Manager, Manager-demo, Super Staff and Staff. This is useful to restrict users to only view information on the system that is relevant to ...

• How to enable, view, integrate and manage customer reviews

  Customer's feedback can be enabled and a request for feedback will be sent via email to the customer once the service is finished. This was created to see the feedback of customers on how they found the service or product. This can be used to help ...

• How to use the multiple sessions feature

  Creating a service that allows for multiple sessions allows customers to purchase two or more visits upfront to be booked either all at once or over a period of time, as required. The number of sessions included can be a defined value or unlimited, ...