Enabling Products for Agents
Overview
Once an agent has been added to your merchant profile, you control exactly which products (services) they can sell and the commission rate the agent earns for each product. This is managed from the Agent > Commission page.
Default Behaviour: All Products Enabled
By default, all services are added to the agent's commission page when the agent is created, including services that are marked as hidden/invisible on your main storefront. Each service is assigned the default commission rate you set when creating the agent.
This means you don't need to manually add products one by one — they're all there from the start. You simply deactivate any services you don't want the agent to sell.
Activating and Deactivating Services
From the Agent > Commission page, you can:
Activate a service to allow the agent to see and book it through their Agent Booking Tool.
Deactivate a service to remove it from the agent's booking tool entirely.
This gives operators granular control over each agent's product access, which is useful when different agents specialise in different tours or experiences, or when certain products are not appropriate for agent distribution.
Adjusting Commission per Product/Service
The default commission rate is a starting point. You can override the commission rate at a product level for any individual agent.
Navigate to Agent > Commission and adjust the rate for the specific service by overwriting the percentage directly on the page
Commission can be set to 0% if you want an agent to be able to book a service without earning commission on it.
Changes to the per-service rate only affect that agent — other agents' rates remain unchanged.
Key Points to Remember
Hidden/invisible services are included in the agent commission page and can be activated for agents even if they don't appear on the public storefront.
Commission rates are always tax-inclusive, no additional GST or tax is added on top.
Deactivating a service for a single agent does not affect the availability for bookings for other agents or for direct bookings.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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