Frequently Asked Questions

Frequently Asked Questions

How does the 30-day trial work?

The 30-day trial gives you full access to our booking platform so you can experience firsthand how it works. It’s a no-obligation, risk-free trial that doesn’t require any credit card details. Simply sign up, explore the features and see how our booking system can streamline your business operations.


What happens at the end of my free trial?

After your 30-day free trial, you can subscribe to one of our plans. You can speak with our helpful staff anytime about your requirements and ensure Nabooki is the best fit for you. If you choose not to subscribe, your account will be downgraded to our free plan with no online booking functionality.


Will Nabooki’s software work with my existing website?

Nabooki's booking system is designed to integrate seamlessly with your existing website. Our software works on all website platforms and we provide you with an embed code that can be easily added to your site. This flexibility ensures that no matter what platform you’re on, from WordPress to Wix, Shopify to custom-built, you can add online bookings to your site with ease.


What if I don’t have a website?

If you don’t currently have a website, Nabooki can assist you in getting started with a Booking Page fully optimised for bookings. You can then direct your customers to this site from your social media pages or other online presence. This solution not only makes your services available online but also comes with the full functionality of our booking system.
What is a booking calendar?

A booking calendar is a key component of our service management system. It tracks service availability, preventing overlaps and streamlining operations. The Boost plan, designed for two operators, includes two calendars. If you have more than two service providers, you’ll require our Accelerate or Powerhouse plans that offer multiple calendars. These plans effectively manage more complex scheduling needs.


What if I have more than one location?

A booking calendar is a key component of our service management system. It tracks service availability, preventing overlaps and streamlining operations. The Boost plan, designed for individual operators, includes one calendar. If you have multiple service providers, you’ll require our Accelerate or Powerhouse plans that offer multiple calendars. These plans effectively manage more complex scheduling needs.


Do you offer customer support?
Yes, we do offer customer support. Our clients can reach us through our channels such as email, phone, or live chat. Our dedicated support team is happy to assist with any questions or concerns you may have. Feel free to contact us at 1300 030 698 or email us at contact@nabooki.com or chat with us on live.
Will I be able to access the software from any device?

Yes, our software is designed to be accessible from any device with an internet connection. Whether you're using a computer, tablet, or smartphone, you can conveniently access the software through www.nabooki.com. We strive to provide a seamless experience across different devices to ensure flexibility and ease of use for our users.


Can my booking system be customised?
Our booking system is designed to be customisable to suit your specific needs. We offer a range of customisation options, including widget colour, booking preferences, notification preferences, etc.
Can I sync my calendar with Google calendar?
Yes, you can sync your calendar with Google Calendar.
Can I accept payments online?

You can absolutely accept payments online. Our supported payment gateways are eWay, Stripe, Braintree, Square and PayPal.


Is there any limit for the number of services I can add?

There is no limit in adding services.


Can my employees have access to the account?
Yes, our platform will allow you to grant different levels of access to multiple users or employees. This is useful to restrict users to only view information on the system that is relevant to them.
Can I offer group bookings?
Yes, our platform support group bookings. The ability to offer group bookings typically depends on the nature of the service or product you are using (e.g class, event).
Can I pay for my account annually?
You can pay for your account annually. Nabooki offers subscription on both an annual and monthly basis.
Can I change my plan anytime (upgrade/downgrade)?
Yes, you can change your plan anytime, allowing you the flexibility to upgrade or downgrade based on your needs.
Where can I find the Privacy Policy?

Here is the link to Nabooki’s Privacy Policy. https://www.nabooki.com/privacy-policy/


Do you have an app?

At this stage, we do not have an app. However, our software is designed to be accessible from any device with an internet connection. Whether you're using a computer, tablet, or smartphone, you can conveniently access the software through www.nabooki.com.

Is there any limit for the number of staff I can add?
No, we don't have limits on staff. 
 

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