Everything you need to know about Gift Vouchers

Everything you need to know about Gift Vouchers


Experiences make for excellent gifts – and with Nabooki gift vouchers, you can make yours available for purchase as a gift directly on your website.

How to set up Gift Vouchers

IMPORTANT! Online payments must be enabled in order to use Gift vouchers. Please visit this link to find out more on how to accept online payment for a service.

Using the left navigation menu, go to > Setup > Gift Vouchers.




  1. Minimum Amount and Maximum Account - You can set a price range or fix price here
  2. Expiration – The validity of the voucher from the time of purchase
  3. Booking URL – This is the URL that the Book Now button and the QR code will link to from the gift voucher certificate. This section will automatically pre-populate with the All Services Booking Tool URL. Please note, if you leave this field blank, the Book Now button / QR code will not be displayed on the gift voucher certificate and you will need to provide additional information within the "Redemptions Instructions" field on how your customers should redeem their voucher. 
Note: It is best to add the All Services "Booking Tool URL" on this field. If you accidentally remove the URL it can be found on the Website Integration page - see image below.







Accessing the Gift Voucher Widget Page

The first step is to ensure your Online Payment Gateway is enabled and fully set up. Once this has been finalised, you can view and access the iFrame code of your Gift Voucher by clicking the "View Gift Voucher Widget" button under Gift Voucher page. Then click the “Preview” button.
Alternatively, you can navigate to Online Bookings > Website Integration and select “Gift Voucher Widget” on the widget type dropdown menu. Then click the “Preview” button.







On the same page, you will find the iFrame code that you will then need to embed into your website:




Alternatively, by clicking on the Preview button, you can copy the URL that can be shared to customers via email or to use on your Facebook page.






How to buy Gift Vouchers


To purchase a gift voucher, your customer will need to go to the link on the page that you embed the gift voucher iFrame code. Examples of this could be via email, text or on your Facebook page. 


To your customer, it will look like this:

   

 




How to redeem a Gift Voucher


Once the gift recipient has received the voucher code, they will be able to redeem the code on the checkout page when making a booking.

Please note, both the merchant and the customer who is purchasing the Gift Voucher will receive the email notification confirming the details of the voucher purchase. The customer who has purchased the Gift Voucher will receive an email with a link to download the voucher. This link could be emailed to the recipient or the customer could choose to print the voucher and distribute to the recipient.





Then, they will be able to apply the gift voucher code on the checkout page when making a booking.



Note: Only one gift voucher code is allowed per transaction.


Managing Purchased Gift Vouchers


  1. Viewing the Purchased Gift Vouchers

To view the Purchased Gift Vouchers, go to > CRM > Gift Vouchers. This page will display the Code, Purchaser's Name, Amount, Status (Active/Redeemed/Expired)


  1. Ability to edit the Expiry Date

To edit the expiry date, go to CRM > Gift Vouchers, and click the ellipsis button under actions. Then click View Gift Voucher, and click the “Edit” button just beside the Expiry Date (please see photo below).



  1. View Customer booking 

Clicking the “View Booking” will redirect the merchant straight to the Calendar and Booking Ticket of the customer.



IMPORTANT! Email notifications for Gift Vouchers will only be sent to the email set in the account


Related Articles:

How to add a payment gateway to accept online payments


How to apply online payments and deposits to services



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