How to Add an Additional Session for a Customer in a Multi-Session Package

When a customer books a multi-session package, they may not schedule all sessions upfront. In this case, additional sessions can be booked later, either by the customer through their unique booking link, via the customer portal or by the businesss in the Nabooki backend.

This guide explains how merchants can manually add additional sessions to an existing multi-session package, ensuring customers receive all sessions included in their booking.

Step 1: Locate the Customer’s Existing Multi-Session Booking

1️⃣ Navigate to Sales > Bookings in the left-hand menu.
2️⃣ Use the search bar to find the customer’s booking by name, email, phone or booking ID.
3️⃣ View the customer’s booking to open the booking window.

Step 2: Add an Additional Session

1️⃣ In the customer's booking window, select the sessions tab.
2️⃣ Click + New Session to open the session scheduling window.
3️⃣ Select the date, time, and staff/resource (if applicable).
4️⃣ Click + Add Session and add further sessions if required

The new session will be added to the customer's package without requiring additional payment, as they have already purchased the full package.

While you can manually add sessions for a customer, it’s recommended to encourage customers to book their own sessions through the self-service booking link. This reduces manual work on your end and ensures customers secure their preferred time slots in advance.

Customers can easily add sessions by:
1️⃣ Opening their confirmation email
2️⃣ Clicking "Manage Booking"
3️⃣ Selecting "+ New Session"

By reinforcing the importance of booking in advance, you can streamline operations and improve customer experience.

Troubleshooting & FAQs

Can customers add their own sessions?

Yes! Customers receive a unique booking link when they purchase a multi-session package. They can use this link to add sessions themselves.

What happens if a customer doesn’t book all their sessions?

Unused sessions remain available for booking until the package expiry date (if applicable). If a customer needs assistance, you can add sessions manually following the steps above.

Can I remove or change an added session?

Yes, sessions can be modified or removed by going to Sales > Bookings, selecting the booking, and adjusting the scheduled session.

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Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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