How to Add Terms & Conditions to the Booking Process

How to Add Terms & Conditions to the Booking Process


Ensure your customers understand and agree to your business policies by adding Terms & Conditions to the booking process. This allows you to outline cancellation policies, liability disclaimers, refund terms, and other important agreements before a booking is confirmed.

When enabled, customers must agree to your Terms & Conditions before completing their booking.

Step 1: Access the Booking Preferences

1️⃣ Click Inventory from the left-hand menu.
2️⃣ Select
Services and locate the service you want to modify.
3️⃣ Click the
Action menu (•••) next to the service and select Edit.
4️⃣ Navigate to the Booking Preferences tab.



Step 2: Add Terms & Conditions as a Custom Field

1️⃣ Scroll down to the Booking Form section, select Yes to add custom fields and click + Add New Field.
2️⃣ Select
Checkbox as the field type.
3️⃣ Enter the
Field Label "I have read and agree to the".
4️⃣ In the
External Link Name field enter "Terms & Conditions", add a link to your Terms & Conditions page on your website in the field provided.
5️⃣ Select 
Yes to make this a mandatory step before completing a booking.
6️⃣ Click
Update to save the changes.






Example Below


Troubleshooting & FAQs

Can I make the Terms & Conditions checkbox required?
Yes, marking the field as Mandatory ensures customers must agree before completing a booking.

Can different services have different Terms & Conditions?
Yes! Because this is a custom field per service, you can create unique Terms & Conditions for each service.



What happens if I update my Terms & Conditions?
If you update the Terms & Conditions on a hosted page on your website, ensure you do not change the URL. Customers will be directed to the updated version of your Terms & Conditions.
 

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


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