How to change a booking type to either instant booking or booking request

How to change a booking type to either instant booking or booking request

Whenever a service is added, the "Booking type" can be redefined to be an Instant booking (the default selection) or a Booking request.

Selecting Instant bookings allows customers to book automatically on the available time slot within your booking tool.
Selecting Booking requests means you (the merchant) will receive an email asking you to accept or decline the booking requested by the customer.

Using the left navigation menu, go to > Setup > Services > press the '...' button > Edit > General tab > View advanced settings > Booking type

Please note that if a service has multiple sessions, sessions will be booked instantly and setting the booking type to 'Booking request' is not an option.

Contact Support 

Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

    • Related Articles

    • How to change or cancel a booking

      Modifying or cancelling a booking is an often occurrence that when done can be set to notify or not notify the customer. You can alter a booking by either navigating through the Calendar or by searching by name, mobile or booking id in the search ...
    • Request online payment

      For bookings manually entered into the Calendar or if the customer made a partial payment at the time of booking, you be able to request an online payment before the booking commences to confirm/finalise the booking. Using the left navigation menu, ...
    • How to change your booking capacities

      Booking capacities set the limit for how many individuals can be in the class or schedule. Different ways to change capacity for a scheduled session: 1. For a particular session If you wish to receive less or more bookings on a particular date or ...
    • How to change booking cut-off time, allowable cancellation time and booking time frame

      Please note: Setup must be complete and the service that is having its booking cut-off time and allowable cancellation time change must be already setup. Booking cut-off time and allowable cancellation time can be configured to suit the merchant's ...
    • Promotional Booking

      You will have the ability to add promotional booking or deal based on an existing service or a new one. Using the left navigation menu, go to > Promotions > Internal > Add new promotion. Edit section of the internal promotion created will display. If ...