How to change a booking type to either instant booking or booking request
You decide how bookings are confirmed for your services.
- Instant Booking lets customers book and get immediate confirmation.
- Booking Request sends you an email with the booking details so you can accept or decline based on availability.
You can respond directly via email without needing to log into the system.
1️⃣ Open the service settings
Go to Inventory > Services and click Edit on the service you want to update.
2️⃣ Change the booking type
In the General tab that opens, find the Booking Type option by selecting View advanced settings at the bottom of the page.
Choose either Instant Booking to allow automatic confirmation or Booking Request to require manual approval of each booking.
3️⃣ Save your changes
Scroll down and click Update to apply the change.
Troubleshooting & FAQs
Can I change the booking type for an existing service without affecting current bookings?
Yes. Changing the booking type only applies to new bookings. Existing confirmed bookings remain unchanged.
Can I switch back from Booking Request to Instant Booking anytime?
Yes. You can change the booking type whenever you like by following these steps.
How do I approve or decline Booking Requests?
You can review and manage booking requests in several ways: directly from the notification email, via the Calendar, under Sales > Bookings in the navigation menu, or by using the sidebar notifications to open the booking ticket and then click Confirm or decline.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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