How to change booking cut-off time, allowable cancellation time and booking time frame

Please note: Setup must be complete and the service that is having its booking cut-off time and allowable cancellation time change must be already setup.

Booking cut-off time and allowable cancellation time can be configured to suit the merchant's needs. 

Booking cut-off time - specify the time period before the booking time when you wish to stop accept online bookings. e.g. If set to 6 hours, customers won't be able to make a booking less than 6 hours beforehand. 

Allowable cancellation time - specify the time period prior to the booking commencement time that customers are allowed to change or cancel their booking. e.g If set to 48 hours, customers can cancel their booking not less than 48 hours prior to the appointment.

Booking time frame - specify how far in advance customer can book this service.

Using the left navigation menu, go to > Setup > Services > press the '...' button > Edit > Booking Preferences tab

Please make sure to hit Update to save changes made.

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