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Check in customers with QR code scanning
Streamline the check-in process by scanning QR codes when customers arrive. This article aims to guide you through the process of generating, scanning, and utilising QR codes, providing a seamless method for validating bookings and checking in ...
What notifications will customers receive?
Customers will get a booking confirmation email and/or SMS immediately after completing a booking depending on the merchant's settings. The email will appear as below: Additionally, customers will receive a reminder email and/or SMS 48 hours prior to ...
Can customers change or cancel bookings?
Based on the cancellation policy you set, customers can cancel or change their bookings. Your customers will receive an email when a booking is made containing a link to amend their booking. Customers can click on Manage booking, a different window ...
Do customers get reminders for their bookings?
Customers get a reminder email and/or SMS 48 hours prior to the scheduled session. Bleow image is a sample email reminder sent out to customers. SMS confirmations require pre-purchase of SMS credits. Contact Support Need assistance? Our dedicated ...
How to communicate with all customers in a session via email
Communicating with your customers is a crucial aspect of any business. You can use the Email all customers feature within a booking schedule to send a mass email to all customers booked for the session. This will open your default email client (e.g. ...