Checking-in customers

Checking-in customers

Checking-in customers is useful for keeping track of clients who have attended a scheduled event or session. 

Please note that setup must be complete to be able to continue with this article.

How to configure Check-in

You will need to configure the settings of each service that requires check-in by using the left navigation menu, go to > Setup > Services‚Äč > press the '...' button > Edit > Booking Preferences tab > scroll down and tick "Yes" for Require Check-in.





Once this setting has been enabled, bookings for the particular service will display with an option to check customers in.

Checking-in customers 

Using the left navigation menu, go to Calendar > click the booking > a new window will display with list of customers who booked for that scheduled session with a  'check-in icon.






Alternatively, you can check-in customers by going directly to Dashboard > Activity tab > Upcoming/Past > Check-in button.



Please note: Check-in button will only display on the booking ticket if booking is an hour before the appointment or if booking is in the past.


Contact Support 



Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

    • Related Articles

    • What notifications will customers receive?

      Customers will get a booking confirmation email and/or SMS immediately after completing a booking depending on the merchant's settings. The email will appear as below: Additionally, customers will receive a reminder email and/or SMS 48 hours prior to ...
    • Can customers change or cancel bookings?

      Based on the cancellation policy you set, customers can cancel or change their bookings. Your customers will receive an email when a booking is made containing a link to amend their booking. Customers can click on Manage booking, a different window ...
    • Do customers get reminders for their bookings?

      Customers get a reminder email and/or SMS 48 hours prior to the scheduled session. Bleow image is a sample email reminder sent out to customers. SMS confirmations require pre-purchase of SMS credits. Contact Support Need assistance? Our dedicated ...
    • How to communicate with all customers in a session via email

      Communicating with your customers is a crucial aspect of any business.  You can use the Email all customers feature within a booking schedule to send a mass email to all customers booked for the session. This will open your default email client (e.g. ...
    • How to allow customers select the staff member providing the service

      Please note: Set up must be complete and the service must already be set up. The staff that is wanted to be given to the user to choose must already be created within staff. Allowing your customers to select a particular staff member is a great way ...