How to Check In Customers
Checking in customers confirms their arrival and updates their booking status. This helps you keep track of attendance and manage your service efficiently.
Step 1: Activate check-in for your service
1️⃣ Using the left navigation menu, go to Inventory > Services.
2️⃣ Find the service that requires check-in and click the ••• button next to it.
3️⃣ Select Edit.
4️⃣ Go to the Booking Preferences tab.
5️⃣ Scroll down and tick Yes for Require Check-in.
6️⃣ Click Update to apply.
Once this setting has been enabled, bookings for the particular service will display with an option to check customers in.
Step 2A: Check in customers via the Event Window
1️⃣ Using the left navigation menu, go to Schedule > Calendar.
2️⃣ Click the booking for the scheduled session you want to manage.
3️⃣ A new window (the Event Window) will open showing a list of all customers booked for that session.
4️⃣ Use the Check-in icon next to each customer to mark their arrival.
Step 2B: Check in customers via the Booking Window
1️⃣ Alternatively, go to Sales > Bookings.
2️⃣ Find the booking and click View Booking to open the Booking Window.
3️⃣ The Booking Window displays details for a single booking.
4️⃣ At the bottom of this window, click the Check-in button to mark the customer as arrived.
Step 2C: Check in customers via the Activity tab
1️⃣ Navigate to Home > Activity tab.
2️⃣ Select Upcoming or Past bookings.
3️⃣ Use the Check-in button next to the relevant booking to mark the customer as arrived.
Please note: Check-in button will only display on the booking ticket if booking is an hour before the appointment or if booking is in the past.
Additional Check-In Option: QR Code Check-In
For events or high-volume sessions, you can use QR code check-in to speed up the process. Customers scan a QR code to confirm their arrival, reducing manual steps.
See: Ability to Check In with QR Code for details on setting up and using QR code check-ins.
You can check in multiple customers quickly using the Event Window, which lists all attendees for a session.
You can leave their booking status unchanged or add a note to indicate a no-show.
Yes, you can edit the booking and change the status back if necessary.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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