How to communicate with all customers in a session via email
Communicating with your customers is a crucial aspect of any business.
You can use the Email all customers feature within a booking schedule to send a mass email to all customers booked for the session.
This will open your default email client (e.g. Outlook, OSX Mail) allowing you to create any content required.
Your customers will not be able to see the email addresses of your other customers as all customer email addresses are automatically entered into the BCC field.
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How to add new session?
Creating a service that allows for multiple sessions allows customers to purchase two or more visits upfront to be booked either all at once or over a period of time, as required. The number of sessions included can be a defined value or unlimited, ...
What notifications will customers receive?
Customers will get a booking confirmation email and/or SMS immediately after completing a booking depending on the merchant's settings. The email will appear as below: Additionally, customers will receive a reminder email and/or SMS 48 hours prior to ...
How to use session check-in feature?
Please note: Setup must be complete and the service must be configured to have check-in required. The check-in feature is the ability to deduct customers active session if they didn't book and show up. You may use the check-in feature for ...
Do customers get reminders for their bookings?
Customers get a reminder email and/or SMS 48 hours prior to the scheduled session. Bleow image is a sample email reminder sent out to customers. SMS confirmations require pre-purchase of SMS credits. Contact Support Need assistance? Our dedicated ...
Checking-in customers is useful for keeping track of clients who have attended a scheduled event or session. Please note that setup must be complete to be able to continue with this article. How to configure Check-in You will need to configure the ...