Sub-services allow businesses to offer multiple booking options that share a common schedule. This is particularly useful for group fitness classes, workshops, or activities where customers can choose different booking types, such as casual visits or multi-session passes, without exceeding the total capacity set for the schedule.

A primary service is created to establish the schedule, and then sub-services are added as bookable options. The capacity limit set in the primary service applies across all sub-services collectively to prevent overbooking.

For example:

• A fitness centre creates a primary service for all scheduled group fitness classes (Spin, Boxing, Yoga).
• Sub-services such as a Casual Visit ($10) or a 10-Class Pass are created and linked to the schedule.
• A Boxing Pass can be created by deactivating all other class schedules, ensuring only Boxing classes are available for booking.

Step 1: Create the Primary Service and Set Up the Schedule

Before adding sub-services, you must first create a multiple booking service to act as the primary service and define the schedule.

1. Create the Primary Service

1️⃣ Go to Inventory > Services.
2️⃣ Click + Add New.
3️⃣ Set the Service Type to Multiple Booking Service.
4️⃣ Enter a Service Name (e.g., "Group Fitness Timetable/Classes").
5️⃣ Set your Capacities and Class Duration (If your classes have various durations, set a default and refine each class duration at a later stage).
6️⃣ Set the Price to $0, as this service will not be booked directly.
7️⃣  Scroll down and click View advanced settings, select the checkbox for Invisible Online to prevent direct bookings.
8️⃣ Click Update to save.

📌 The primary service remains unbooked—it only exists to create and manage the timetable for sub-services.

Do note create service options.

2. Assign Staff or Resources

1️⃣ Proceed to the Staff & Resources tab.
2️⃣ Select the staff member(s) or resource(s) who will be available for the scheduled sessions. 

If multiple staff members conduct these sessions, it may be more effective to assign resources, such as rooms, instead of individual staff

3. Create the Schedule in the Availability Tab

1️⃣ Proceed to the Availability tab.
2️⃣ Select the days and time slots you want to create schedule.
3️⃣ A new window will appear.
4️⃣ In this window, enter the following details:

• Select the staff or resource required for the session.
• Enter a name for the schedule (e.g., Spin, Boxing, Yoga). 
• Set the total capacity for the session.
• Enable/disable the following checkboxes as needed:
  • Make this schedule active on all based-off services (enables schedules for all sub-services created).
  • Do not show this schedule on the timetable widget (prevents this session from displaying on the timetable widget).
  • Sync this schedule to the service start and end date (active by default; deselect only in rare scenarios).
    

5️⃣ Click Save before adding the next schedule.
6️⃣ Repeat this process for all required schedules.
7️⃣ Once all schedules are created, press Update in the Availability tab to save the timetable.

Adjusting Duration: If a session needs a different duration (e.g., a 45-minute cycle class), in the Availability tab hover over the schedule, and drag the bottom of the schedule up or down to adjust the session length.

Step 2: Add a Sub-Service

Once the primary service schedule is set up, sub-services can be created based on it.

1. Add a New Sub-Service

1️⃣ Go to Inventory > Services.
2️⃣ Click the ••• (three dots) button next to the primary service you just created.
3️⃣ Select + Add Sub-Service.
4️⃣ Enter a Service Name (e.g., "Casual Visit" or "10-Class Pass").
5️⃣ If required, set a Service Description and upload an image by pressing More details.
6️⃣ Set a Price for this sub-service (e.g., $10 for a casual visit).
7️⃣ If using Price Categories (e.g., Adult, Child, Concession pricing) select + Add price categories.
8️⃣ Click Update to save.

4. Activate or Deactivate Classes/Schedules

Each sub-service inherits the timetable from the primary service. However, you can activate or deactivate specific sessions for each sub-service.

1️⃣ Proceed to the Availability tab.
2️⃣ The primary service schedule will be displayed.
3️⃣ Click on any session to toggle it between active or inactive.
Example: If this is a Boxing Pass, deactivate all Spin and Yoga sessions, leaving only Boxing classes available.
4️⃣ Click Update to save.

📌 This ensures customers only see the relevant sessions when booking this sub-service. Inactive sessions are displayed in an opaque format as shown below.

Troubleshooting & FAQs