How to Disable Customer Reviews Nabooki Support

How to disable customer reviews

Feedback isn't always needed for businesses. This is why it can be disabled if necessary.

There are two ways to disable customer feedback email:

For all customers 


Using the left navigation menu, go to  Setup > Notifications > Customer Notifications tab > untick the checkbox on "Send customer feedback email" > click on Update to save the changes.




For specific customers

Feedback emails will be sent with each booking but only until the customer leaves their feedback for a specific service (one feedback per customer per service).

No feedback email will be sent if a booking has been cancelled or if a customer has been flagged as a “no show” or hasn’t been checked-in (when you service is set up to require check-in). 

If you wish for an otherwise eligible customer to no longer be sent any feedback requests, go to CRM > Customers > search for customer's name > press the '...' button > Edit > Details tab > tick the box beside Don't send feedback emails > click on Update to save the changes.

This checkbox setting will not prevent you for being able to manually resend the feedback for such a customer (using the Diary booking ticket's "Resend feedback" function"). 




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