How to log customer no shows in the CRM

Customers who do not show for a booking can be tracked directly from the Calendar and viewed in the Customers section of the CRM.

Using the left navigation menu, go to CRM > Bookings > Past Bookings >  press the  ' ... ' button > Edit

This allows you or your staff to easily search for a customer and view their booking history at any time.

To track a no show in the Calendar, click on the booking (the booking must be in the past) and click the Did not show button.

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You do not need to click on the completed button each time as the customer will automatically be marked as completed after the booking commencement time.

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