How to log customer no shows in the CRM

How to log customer no shows in the CRM

Customers who do not show for a booking can be tracked directly from the Calendar and viewed in the Customers section of the CRM.


Using the left navigation menu, go to CRM > Bookings > Past Bookings >  press the  ' ... ' button > Edit

This allows you or your staff to easily search for a customer and view their booking history at any time.



To track a no show in the Calendar, click on the booking (the booking must be in the past) and click the Did not show button.



​

You do not need to click on the completed button each time as the customer will automatically be marked as completed after the booking commencement time.

Contact Support 
Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket,  click here .
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

    • Related Articles

    • Customer Login Feature

      This article will outline our feature that allows customers to log in to their own individual profiles, which will contain their existing bookings and other useful features. This great feature can be used as a central hub for all of your booking ...

    • How to disable customer reviews

      Feedback isn't always needed for businesses. This is why it can be disabled if necessary. There are two ways to disable customer feedback email: For all customers  Using the left navigation menu, go to  Setup > Notifications > Customer ...

    • How to delete or update customer details

      If a customer requests that any of their details be updated, these changes can be made directly to their customer record. Using the left navigation menu, go to > CRM > Customers > press the '...' button > search customer's name by name, email or ...

    • How to respond to customer reviews

      Reviews from your customers can provide valuable feedback for your business and your online reputation can be strengthened by responding to these reviews. A simple reply to a customer review, can help you engage and build customer trust. This will ...

    • How to search for a customer's booking

      There are two ways on how to search for customer's booking: 1. Search via Calendar  Using the left navigation menu, go to > Calendar > on the search field located on the right-hand side of the screen, you can search by name, email, phone number or ...