How to process a refund

If cancellation occurs and automatic refunds are not configured in your payment settings, partial refunds or full refunds can be issued to the customer. 

Using the left navigation menu, go to CRM > Payments > select the customer from the list to open the booking window. You can also search by name in the search box at the top of the window.

The booking window will open to the payment tab and in the action field you can select the Amount to Refund. To provide a refund in full, enter the amount displayed or alternatively, you can provide a partial refund by entering a lesser amount and press Process refund.

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