How to Process a Refund Nabooki

How to Manually Process a Refund


If a cancellation occurs and automatic refunds are not configured in your payment settings, you can issue partial or full refunds to the customer manually.

Follow the steps below to manually issue a full or partial refund.
​

Steps to Process a Refund

1️⃣ Navigate to the Payments Section:

  • From the left navigation menu, go to Sales > Payments.

2️⃣ Locate the Customer's Payment:

  • Select the customer from the list to open the booking window

  • Alternatively, use the search box at the top to find the customer by name.

3️⃣ Click the three dots (•••) button on the right side of the payment record.

4️⃣ Select Process Refund.

4️⃣ A new window will pop up, prompting you to enter the refund amount:

  • By default, the full amount paid will be displayed.
  • If issuing a partial refund, adjust the amount before proceeding.

5️⃣ Click Process refund to submit the transaction.


















Troubleshooting & FAQs

Can a refund be canceled after it's been issued?

No, once a refund has been processed, it cannot be canceled or reversed. Ensure you confirm the refund amount and details before processing.​
Are there any fees for processing a refund?
Refund policies and associated fees depend on your payment gateway provider. It's advisable to review your provider's terms regarding refunds.
Can I issue a refund for a partial payment or deposit?
Yes, you can issue refunds for partial payments or deposits by entering the specific amount to refund in the Action field during the refund process.​
 

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


    • Related Articles

    • How to Integrate Square as Your Payment Gateway

      Integrating Square with your Nabooki account allows you to accept full or partial payments from customers during the booking process. Follow the steps below to set up Square as your payment gateway. Step 1: Set Up a Square account To use this ...

    • How to Integrate PayPal as Your Payment Gateway

      Integrating PayPal with your Nabooki account allows you to accept online payments from customers during the booking process. Follow the steps below to connect your PayPal account or create a new account and start processing payments. Step 1: Connect ...

    • How to Add a Payment Gateway to Accept Online Payments

      Accepting online payments allows your customers to make full or partial payments (deposits) when booking your services. Integrating a payment gateway ensures secure and real-time processing of these transactions. What is a Payment Gateway? A payment ...

    • How to Integrate Stripe as Your Payment Gateway

      Integrating Stripe with Nabooki enables you to securely accept online payments from your customers during the booking process. Follow the steps below to connect Stripe to your Nabooki account and activate online payments for your services. Step 1: ...

    • How to Integrate eWay as Your Payment Gateway

      Integrating eWay with Nabooki enables you to securely accept online payments from your customers during the booking process. Follow the steps below to connect eWay to your Nabooki account and activate online payments for your services. Step 1: Ensure ...