How to purchase SMS credits and check the balance
You can purchase SMS credits in the 'Billing' section under your user profile.
Navigate to user profile by clicking the head icon located on the top right corner of the screen > Billing > SMS Credits > Purchase SMS credits/Update.
Update button is for merchant who already purchased SMS credit before, clicking this will automatically use the same card that was used before.
Is there an expiry date for SMS?
No, your SMS do not have an expiry date.
How do SMS bundles work?
You can buy SMS in bundles of 100, 1000 or 10,000.
When 1 SMS notification is sent or received, your SMS balance is automatically adjusted by 1 credit. Please see image below for SMS pricing.
SMS auto-recharge - this feature will automatically process the payment for you when your SMS balance falls down to 20. You can stop the auto-recharge or adjust the auto-recharge settings from your Billing page.
Please note: In the event that an SMS exceeds 160 characters (including spaces and line breaks), you will be charged for an additional credit. To ensure you remain within the 160 character limit, please test your SMS, and, if required, reduce the length of your address or business name.
You can always check details on SMS sent and credits consumed against the SMS report or via the History tab of each booking.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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