How to Purchase SMS Credits and Check Your Balance

SMS credits are required to send SMS notifications to customers through Nabooki.

This guide explains how to purchase credits and monitor your remaining balance.

Step 1: Access and View SMS Credits

1️⃣ Using the top right dropdown menu, go to Billing > SMS Credits.
2️⃣ On this page, you can view your current SMS Credit Balance displayed prominently.
3️⃣ You can also configure SMS auto-recharge to automatically buy credits when your balance reaches 20 credits.
4️⃣ Optionally, enable SMS balance alerts to get notified when credits run low.

Step 2: Purchase SMS Credits

1️⃣ Click the Purchase SMS credits button.
2️⃣ Select the amount of credits you want to purchase from the dropdown menu.
3️⃣ Confirm your payment details as prompted to complete the purchase.
4️⃣ Click Update to save your purchase and settings.

Please note: In the event that an SMS exceeds 160 characters (including spaces and line breaks), you will be charged for an additional credit. To ensure you remain within the 160 character limit, please test your SMS, and, if required, reduce the length of your address or business name.

You can check details on SMS sent and credits consumed against the SMS report or via the History tab of each booking.

Troubleshooting & FAQs

Is there an expiry date for SMS credits?

No, your SMS credits do not have an expiry date. You can use them whenever needed.

How do SMS bundles work?

You can purchase SMS credits in bundles of 100, 1,000, or 10,000. When an SMS notification is sent, your SMS balance is automatically reduced by one credit (or more) per message.

What happens if I run out of SMS credits?

You will not be able to send SMS notifications until you purchase more credits.

Can I purchase SMS credits anytime?

Yes, you can buy SMS credits at any time from the SMS Credits page.

How long does it take for credits to appear in my account?

Credits are generally added instantly or within minutes of purchase.

Can I view my SMS usage history?

Currently, detailed SMS usage history is not available in Nabooki but you can view how many credits were used for each customer in the history tab of their booking. It will be presented as: Booking reminder SMS to 0401234567 (SMS Count: 1) - Status: DELIVERED

 

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Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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