How to search for a customer's booking

There are two ways on how to search for customer's booking:

1. Search via Calendar 

Using the left navigation menu, go to > Calendar > on the search field located on the right-hand side of the screen, you can search by name, email, phone number or booking id.

Typing in the first 3 letters or characters in search box will provide you all possible matches and results will narrow down to more accurate matches if you enter more letters or characters. You can click on the best result to view the details of the booking.

2. Search via Bookings page

Using the left navigation menu, go to > CRM > Bookings > on the search field located on the right-hand side of the screen, you can search by name, email, phone number or booking id.

Contact Support 

Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

• Related Articles

• How to search for a customer's booking

  You can search by name, phone, email, voucher ID or booking id on the search box in the top right corner of the Calendar. Alternatively, you can go to CRM > Bookings > search by name, phone, email, voucher ID or booking id on the search box. A list ...

• What is the booking ID in the customer booking?

  Each booking has a unique booking ID which can be used to search for the customer or identify the booking. This ID can also used by customers to change or cancel their booking online. The booking ID can be found by the customer in the confirmation ...

• How to respond to customer reviews

  Reviews from your customers can provide valuable feedback for your business and your online reputation can be strengthened by responding to these reviews. A simple reply to a customer review, can help you engage and build customer trust. This will ...

• How to disable customer reviews

  Feedback isn't always needed for businesses. This is why it can be disabled if necessary. There are two ways to disable customer feedback email: For all customers  Using the left navigation menu, go to  Setup > Notifications > Customer ...

• How to change or cancel a booking

  Modifying or cancelling a booking is an often occurrence that when done can be set to notify or not notify the customer. You can alter a booking by either navigating through the Calendar or by searching by name, mobile or booking id in the search ...