Why can't I see all my staff while setting a schedule?
The system has built-in logic that checks for the availability of the assigned staff and resources before it allows a schedule to be created. This ensures you do not double-book staff and/or resources across different schedules.
If a staff member has already been scheduled for a service during that time or their hours of availability do not match, they will not appear in the creation of another service for the same time period.
How to troubleshoot:
- Ensure there is no conflict with the staff and/or resources existing schedule.
- Ensure there is no conflict with the staff and/or resources hours (including multiple locations).
- Ensure you have assigned the correct staff and/or resources to the service.
You will also be able to view staff's booking using the left navigation menu, go to > Calendar > select the staff under Staff & Resources section > bookings assigned to the selected staff will display under the day and date column.
Contact Support
Need assistance? Our dedicated support staff are here to help you.
To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner.
Related Articles
How to Set Availability for Casual and Visiting Staff
Some businesses have casual or visiting staff who work on specific days rather than a fixed weekly schedule. In Nabooki, you can manage these staff members by setting limited availability to reflect their actual working hours. This guide explains how ...How to Manage the Hours of Staff Members Who Work in Multiple Locations
If your business operates across multiple locations, you may need to assign staff members to different locations and manage their working hours accordingly. This ensures they are only bookable at the correct locations and times. This guide explains ...How to Allow Customers to Select the Staff Member Providing the Service
By default, Nabooki automatically assigns an available staff member when a customer makes a booking. However, if you want customers to choose who provides their service, you can enable this option in the service settings. Enable Customer Selection ...How to Set Up and Manage Staff in Nabooki
Setting up staff members in Nabooki ensures that services are assigned to the correct personnel, availability is managed efficiently, and bookings run smoothly. Staff members can also be set up as users, allowing them to log in and manage their ...How to Edit or Reset Fine-Tuned Hours for Staff
Fine-Tuning allows businesses to adjust a staff member’s availability for specific dates without altering their regular working hours. This is useful when: A staff member needs to work different hours on a particular day. A staff member is available ...