Integrating your Nabooki Account with Rezdy

Integrating your Nabooki Account with Rezdy

Rezdy integration within Nabooki enables an automatic sync of bookings processed by Nabooki into Rezdy. As soon as your booking is added, changed or cancelled in Nabooki, the system will automatically attempt to create or cancel the relevant booking in Rezdy. 

Enabling the Rezdy Integration

Step 1

  1. Login to your Rezdy account

  2. Add Tourism Tasmania/South Australia Tourism Commission/Nabooki as an agent via Marketplace > Find Agents.

  3. Share negotiated rates for each product you advertise on the Nabooki marketplace (Please Note: There is no commission payable to Nabooki).

  4. Select the correct option that is applicable to you within the 'Agent Payment' field:
    1. If you collect both the payment and the remaining balance via Nabooki, we recommend that you use the 'Full payment to agent' option. 
    2. If you collect the remaining balance yourself, we recommend that you use the 'Downpayment to agent' option

Step 2

In your Nabooki portal, use the navigation menu on the left-hand side to go to Add-ons > Rezdy. Switch the 'Enable Rezdy Integration' toggle to ON. 


           

Step 3

On the left navigation menu, go to Inventory > Services. From there, select the service you wish to integrate with Rezdy. 



Click on the three dots menu button '•••' and select Edit. Go to the Booking Preferences tab and scroll down to the Rezdy Integration section. Select Tourism Tasmania/South Australia Tourism Commission in the 'Rezdy Agent' dropdown and add your Rezdy product code within the 'Rezdy Product Code' field. Scroll down and press 'Update' to save your changes.



            

Your product code can be easily located on the Rezdy Products page. 

            


Repeat the process for each Rezdy product/Nabooki service that you wish to link. Once you've finished mapping your Rezdy product codes to the Nabooki services/promotions, add a booking in Nabooki to test the integration. If you see an order created successfully in Rezdy - you are ready to go!

Important to Know

1. Pricing Structure

It is essential that the pricing structure of your Nabooki service matches your Rezdy product. Specifically, if you have price categories set up in Rezdy (e.g. Adult, Child), you must have price categories set up in Nabooki also for the integration to work. 

The prices do not need to match can be different, and you are not required to have all price categories listed, but those price categories that are listed should match the price category names in Rezdy. 

Example: If your Rezdy price categories are Adult and Child, your Nabooki price categories cannot be Adults and Children, as otherwise Rezdy will reject the booking. 
  1. If you have a fixed price in Rezdy, similarly you must have a fixed price in Nabooki, and not set up price categories in Nabooki.
  2. If you have a price structure mismatch, you are likely see the following error on your Rezdy Integration page in Nabooki.

2. Schedules Structure

Before adding a booking in Nabooki, we will first check availability in Rezdy. The booking will not be created in Nabooki, and the corresponding Nabooki schedule will be automatically closed if:
  1. The booking is for the time which is not scheduled in Rezdy (e.g. your Nabooki schedule starts at 8am, but your Rezdy schedule starts at 8.30am); or
  2. The schedule in Rezdy has different duration from the schedule in Nabooki.
If this occurs, a customer will be automatically redirected to the Availability step with the message “Sorry, the time is no longer available. Please select another time.”

            

If you see the above message - please check your Rezdy account to ensure you have a corresponding schedule at the correct time. Please also ensure to unblock your schedule in Nabooki (which was automatically closed when Rezdy returned the ‘No Availability’ message). You can do this by clicking Calendar, selecting the relevant schedule and pressing Re-open this event button.

            


NotesPlease note: If you are using the “All Day” feature within Rezdy (i.e. your schedules do not appear against specific times), it is important that you use a corresponding “Hide Timeslots” feature within Nabooki for the integration to work. 

You can enable it by going to the Services page, selecting the relevant service and navigating to the Booking Preferences tab. When the Hide Timeslots feature is enabled, a customer will only need to select the date during the booking process (the corresponding timeslot will be hidden). 

            

Alert
Important: this integration currently does not support multi-day experiences. We are working on making this available in future releases.

3. Negotiated Rates

Please note, you need to ensure that you have shared negotiated rates for all relevant products with the Tourism Tasmania/South Australia Tourism Commission/Nabooki agent. 

If you have not, then the booking will be added in Nabooki, but you will see the following error on the Rezdy Integration page within Nabooki: 


      
      


4. Custom Fields and Additional Participants

Custom Fields: Check if you have added custom fields, especially if they are set as mandatory in Rezdy. 
Additional Participants: If you require details of all participants, ensure this is correctly configured within Nabooki, especially if these are set as mandatory in Rezdy.

Availability Sync

      • When there is no existing matched schedule in Rezdy, capacity in Nabooki will automatically reduced to zero.


Bookings Sync

  1. When a new booking is created in Nabooki, it will get automatically created in Rezdy.
  2. The same applies to cancellations; after a booking is cancelled within Nabooki, it will automatically be cancelled in Rezdy. 
  3. If a booking is changed in Nabooki, Rezdy will cancel the old booking and will generate a new booking (the old and new booking in Rezdy will not be linked).
  4. After a booking is successfully created in Rezdy, you will be able to see the Rezdy Order ID within the Booking Ticket in Nabooki (see below).

            

NotesPlease Note: Only confirmed bookings are kept in sync with Rezdy. Booking requests, waitlist bookings or pencilled-in bookings will only be added to Rezdy after the booking status has been changed to confirmed in Nabooki.

Payment details will be visible on the Rezdy order  if the payment was processed in Nabooki at the time of booking. If an online payment was processed at a later stage, or manually recorded in the Nabooki system, it will not be synced to Rezdy.

A payment will be visible in Rezdy on each order - whether or not you collect the remaining balance via Nabooki. 

If you do not add your Rezdy product code to the Nabooki service on the Booking Preference page, the bookings for that service will continue to be created in Nabooki only. 

If a service has a invalid Rezdy product code added, or you have not shared your Negotiated Rates for that product in Rezdy, the booking will still be created in Nabooki, but will fail to sync to Rezdy. 



What happens if bookings fail to sync?

Any failed bookings or cancellations will be shown within the table on the Rezdy page in Nabooki (Add-ons > Rezdy). 

You can view the reason for the failure by hovering over the 'Failed' status label. Once you have fixed the cause for failure, you can press 'Retry' which will re-attempt to sync the booking. If the booking is successfully added, you will see the booking in Rezdy and the relevant row will disappear from the failed bookings table. 

            

Alert
Please note: Not all failed bookings can be retried. If the cause of the failure is the mismatch of the price categories (e.g. you have price categories in Rezdy, but no price categories in Nabooki), even if you fix the service/product setup, it fixes future bookings only, not past bookings. If you happen to experience the sync error caused by the price category mismatch, you may need to manually add such booking to your Rezdy system. 

Ability to mark failed jobs as resolved

In order to remove failed jobs from my Rezdy Integration page permanently, you can use this feature in Nabooki to mark individual failed jobs (or numerous failed jobs at once) as resolved.

From the left navigation menu, go to Rezdy integration page (Add-ons > Rezdy) > click the '•••' ellipsis button to view 'Action' menu > Mark as Resolved.

When clicked, selected failed jobs will be soft deleted on the list.










What if I do not have availability in Rezdy?

Nabooki checks your product availability in Rezdy before creating a booking in Nabooki. If your product is no longer available in Rezdy (0 seats available or no schedule created in Rezdy), the capacity of the relevant session will automatically reduced to zero in Nabooki, prompting a customer to select a different date/time. 

If the selected number of participants exceed the remaining capacity in Rezdy (but there is still some availability), the customer will be redirected to the Availability step with the following message displayed to them: “The quantity you’re trying to book for is no longer available. Please select an alternative timeslot or reduce the quantity.”

Please note the availability check is not attempted in the following scenarios:
  1. If you are using a type of service in Nabooki that does not require scheduling (i.e. Single Bookings e.g. Appointment or Private Group Bookings e.g. Restaurant Reservation). or a multi-session service (e.g. 10-class pass).
In all of the above scenarios, a booking in Nabooki will still be created, but it may show as “failed” on the Rezdy Integration page if there was no availability in Rezdy at the time of booking creation.



What if I added more sessions in Rezdy?

The benefit of the current integration is that your bookings will be limited to what you have scheduled in Nabooki. Let say, you may have 2 sessions a day in Rezdy, but only want to make one of them available for the Nabooki bookings. Simply add one schedule in Nabooki, and only that session will be bookable through the marketplace. 

If you change your mind and want to make more timeslots bookable, simply add more schedules in Nabooki - to match your Rezdy schedules. 

Same applies to maximum capacity limits. If your capacity in Nabooki is 15, but only 10 in Rezdy - you will be automatically limited to 10 (as Rezdy will block adding bookings in excess of its own capacity). 

However, if your capacity in Nabooki is 5, but 10 in Rezdy, Nabooki will automatically stop bookings after 5 seats are filled. 

Notes
Please note: If the capacities are adjusted for a particular schedule or service, an update message will appear in the service's capacity header.
      • "Last updated by Rezdy on {date}" — if capacity was edited in Rezdy, and its availability sync was made (either on-demand sync or daily sync)
      • "Last updated by the merchant on {date}" — if capacity was directly edited on merchant profile (Nabooki) > Schedule > Edit Capacities







Disabling the Integration

To disable integration from a specific service only, go to the Booking Preferences page of that service/promotion, remove the Rezdy product code and press 'Update' to save the changes. While Nabooki will continue to sync other configured services - this specific service will no longer be integrated.

To disable the integration entirely - simply toggle the integration to OFF on the Rezdy Integration page via Add-ons > Rezdy. 

Disabling the integration does not remove the Rezdy Order ID from your previously integrated bookings in Nabooki, nor does it remove any orders automatically created in Rezdy while the integration was in place.

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

            


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