Log customer no-shows

Log customer no-shows

Log customer no-shows

If a customer doesn't turn up for their booking, you can mark it as a no-show. This keeps your booking records accurate and gives you a history of missed appointments in your customer profiles.

Before You Start: 
  1. Bookings are automatically marked as completed after the scheduled start time — you don't need to mark them complete manually.
  2. Marking a no-show is a separate action and does not cancel the booking.

Step-by-step instructions

  1. Go to Sales > Bookings in the left-hand menu.
  2. Select the Past Bookings tab.
  3. Find the booking using the search bar or by scrolling through the list.
  4. Click the action menu (•••) next to the booking.
  5. Select View Booking.
  6. Click Did Not Show to mark the booking as a no-show.

The no-show status is now recorded against the booking.





View a customer's no-show history

You can view a customer's full booking history, including any no-shows, from their customer profile. To go there directly from a booking, click the customer's name in the booking window. Or follow the steps below.
  1. Go to CRM > Customers in the left-hand menu.
  2. Use the search bar to find the customer by name, email, or phone number.
  3. Click the customer's profile.
  4. Open the Bookings tab to see their past and upcoming bookings.

No-show bookings are marked accordingly in this list. Use this history to identify customers who frequently miss bookings and adjust your policies as needed.

💡 Tip: If you want to restrict future bookings from a repeat no-show customer, review your cancellation policy settings or contact Nabooki support for guidance.



Troubleshooting & FAQs

Does marking a no-show cancel the booking?
No, marking a booking as a no-show does not cancel it. You will need to manually cancel the booking if necessary.
Can I prevent a customer from booking again if they frequently no-show?
There is no automated restriction, but you can manually review their history and decide whether to take action.

Will the customer be notified if I mark them as a no-show?
No, customers do not receive a notification when their booking is marked as a no-show.
Can I remove a no-show status if I mark it by mistake?

Yes, open the booking and change the status back to Completed or another appropriate status.

 

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com