How to Send On-Demand Email and SMS Notifications
Step 1: Locate the booking
1️⃣ Using the left navigation menu, go to Sales > Bookings or Schedule > Calendar and search for the booking.
2️⃣ Open the customer's booking window.
Step 2: Send an On-Demand Notification
When viewing a booking on the single or multiple bookings page, you will see a bell icon. Clicking this icon opens a menu with options to Notify by Email or Notify by SMS. Choose the preferred notification method.
Step 2A: Send an Email Notification
1️⃣ Click the bell icon and select Notify by Email.
2️⃣ Your default email client will open, or you will be given the choice to choose an application.
3️⃣ The "To" field will be pre-populated, and if multiple email addresses are used these are populated in the "BCC" field.
4️⃣ Edit the email content as needed.
5️⃣ Click Send to deliver the email to the customer’s email address on file.
Step 2B: Send an SMS Notification
1️⃣ Click the bell icon and select Notify by SMS.
2️⃣ A message window opens where you can enter your SMS text to send.
3️⃣ Click Send to deliver the SMS to the customer’s mobile number.
Troubleshooting & FAQs
No. You can only send email notifications if a valid email address is recorded, and SMS messages if a valid mobile number is present.
You cannot send SMS notifications without sufficient credits. Additional SMS credits can be purchased in the billing section of your account - Merchant Profile :: Billing
Yes, the message windows allow you to edit the content before sending.
No. These on-demand notifications are manual and must be sent individually per booking.
On-demand SMS notifications are sent via external SMS gateways, so the sending process happens outside of Nabooki. Therefore, these SMS messages do not appear within Nabooki’s system logs or notification history.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
Related Articles
Booking Reminders: How Customers Get Email and SMS Notifications
Customers receive email and SMS reminders to help them stay informed about their upcoming bookings and reduce no-shows. This article explains how these reminder messages work, when they are sent, and how merchants can monitor and resend them if ...How to Manage Notifications for New Bookings
Booking notifications alert you or your team when a new booking is made. They help you stay informed so you can prepare resources, assign staff, and respond promptly. Notifications are managed in two main areas: the Business Notifications tab for ...How to Purchase SMS Credits and Check Your Balance
SMS credits are required to send SMS notifications to customers through Nabooki. This guide explains how to purchase credits and monitor your remaining balance. Step 1: Access and View SMS Credits 1️⃣ Using the top right dropdown menu, go to Billing ...How to Manually Add a Booking (Phone, Email, or Walk-In)
Manually adding bookings allows you to record phone, email, or walk-in reservations, ensuring they are managed alongside online bookings in your calendar. You can add a booking in two ways: ? Using the ‘+ Add Booking’ button – This follows the ...How to Notify Your Staff Directly of New Bookings
Keeping your staff informed about new bookings helps streamline operations and ensures everyone is prepared for upcoming appointments or services. To ensure your staff receive booking notifications, it is essential that their email addresses are ...