How to Create and Use Promo Codes for Discounts and Specials

Promo codes are unique codes that are provided to customers as a buying incentive and lower the cost of a purchase.
They are useful for running promotions, rewarding loyal customers, or encouraging bookings during slow periods.

Important: Promo codes can only be applied when online payments are taken during booking. This means the discount reduces the amount paid by the customer at the time of booking.

If you do not require payment at booking and prefer to take payment manually later, promo codes cannot be used to offer discounts. Instead, create a separate service at the reduced rate that customers can book, then arrange payment offline.

Step 1: Create a Promo Code and Set Details

1️⃣ Using the left navigation menu, go to Inventory > Promo Codes.
2️⃣ Click Add Promo Code.

3️⃣ Enter a unique promo code name that customers will use (e.g., SPRING20), or generate a random code.

4️⃣ Fill in all required details on the same page, including:

• Expiration date

• Discount type (percentage or fixed amount)

• Discount amount

• Usage type (single use or multiple use)

• Number of bookings allowed

• Select the service(s) the promo code applies to
  
  

5️⃣ Click Save to create the promo code.

Step 2: Use Promo Codes in Bookings

1️⃣ Customers enter the promo code during booking in the designated promo code field.
2️⃣ The system applies the discount automatically if all conditions are met.
3️⃣ You can view promo codes applied in booking details and reports.

The promo code field will be displayed on the checkout page, and the customer will need to enter the promo code and hit 'Apply'. If the code is valid, the discount will be automatically applied to the total price.

If the code entered in is invalid or has expired, the message below will displayed.

Reminder: The promo code field will only display on the checkout page if you have enabled online payments for each relevant service.

Troubleshooting & FAQs

Can promo codes be combined?

No, Nabooki allows only one promo code per booking.

What happens if a promo code expires?

Expired promo codes cannot be used and will be rejected by the system.

Can I limit promo codes to specific customers?

While you cannot restrict promo codes to specific customer accounts directly, you can create unique, single-use promo codes intended for individual customers. These single-use codes ensure that each code can only be redeemed once, making them suitable for personalised promotions or targeted campaigns.

How do I track promo code usage?

You can view all your promo codes, including the number of redemptions remaining and their expiry dates, by navigating to Inventory > Promo Codes. This page provides an overview to help you manage your promotions effectively.

 

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Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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