Resend the booking confirmation
Resend the booking confirmation
If a customer hasn't received their booking confirmation, you can resend it directly from the booking. The resent email is identical to the original confirmation — no additional information is included.
Step-by-step instructions
- In the left navigation menu, go to Schedule > Calendar.
- Find and click on the booking you want to resend the confirmation for.
- Click the open envelope icon to resend the confirmation email.
A message will appear confirming the email has been resent. You can also verify this by opening the History tab on the booking, where the resent confirmation will be recorded.
📝 Note: The resent confirmation is identical to the original email sent at the time of booking. It does not include any updated or additional information.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
Related Articles
How to include a Zoom link in the booking confirmation email
Please note: Account set-up must be complete, the service that is to have the zoom link in the confirmation email must be set up and zoom must already be integrated. Including the zoom link in the booking confirmation email allow the user to join the ...Resend customer feedback email
Resend customer feedback email Customers may not receive a feedback survey email for a few reasons: the system sends only one request per service, so repeat customers won't receive another; if your service requires check-in and the customer wasn't ...Customise your confirmation email
Customise your confirmation email You can add a custom message to the booking confirmation email sent to customers for any service. Use it to share instructions, reminders, or anything else customers need to know before their booking. Step-by-step ...Services: Booking preferences tab
Booking preferences tab The Booking Preferences tab allows you to customise how customers book, pay, and interact with your service. Let's walk through the main settings on this tab. Before You Start: Make sure you have created a service - Services: ...Add a new booking
Add a new booking You can manually add bookings to your calendar if you have phone, email, or walk-ins. There are various ways to add a booking, depending on how your account and services are set up. We'll walk you through the options below. Add a ...