Send email or sms notifications

Send email or sms notifications

Send email or sms notifications 

On-demand notifications let you manually send email or SMS messages to customers about their existing bookings, which is useful when you need to share important information beyond the automatic notifications they receive.

Before You Start:
  1. You can only send notifications to customers who have existing or upcoming bookings scheduled. 

Step-by-step instructions

  1. Go to Sales > Bookings or Schedule > Calendar from the left navigation menu, then search and open the customer’s booking.
  2. Click the bell icon on the booking, from here you can choose to:
    1. Notify by Email - An email client will open with the to field pre-populated. You can add multiple email addresses as required. 
    2. Notify by SMS - Type your message in the window that appears.
  3. Edit the content as needed. 
  4. Click Send.

💡 Tip: If you regularly send the same type of message, consider creating a saved email template in your email client to save time.

⚠️ Warning: You'll need sufficient SMS credits before sending. Check your balance under Settings > SMS Credits.




Troubleshooting & FAQs

Can I send notifications if the customer doesn’t have email or phone number?

No. You can only send email notifications if a valid email address is recorded, and SMS messages if a valid mobile number is present.

What if I run out of SMS credits?

You cannot send SMS notifications without sufficient credits. Additional SMS credits can be purchased in the billing section of your account - Merchant Profile :: Billing

Can I customise the message content before sending?

Yes, the message windows allow you to edit the content before sending.

Are these notifications sent automatically?

No. These on-demand notifications are manual and must be sent individually per booking.

Why are on-demand SMS notifications not displayed in Nabooki?

On-demand SMS notifications are sent via external SMS gateways, so the sending process happens outside of Nabooki. Therefore, these SMS messages do not appear within Nabooki’s system logs or notification history.


Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


    • Related Articles

    • Managing booking notifications

      Booking notifications alert you or your team when a new booking is made. They help you stay informed so you can prepare resources, assign staff, and respond promptly. Notifications are managed in two main areas: the Business Notifications tab for ...

    • Booking Reminders: How Customers Get Email and SMS Notifications

      Customers receive email and SMS reminders to help them stay informed about their upcoming bookings and reduce no-shows. This article explains how these reminder messages work, when they are sent, and how merchants can monitor and resend them if ...

    • Enable staff notifications

      Enable staff notifications This article is to set up Staff notifications, if you use staff like resources to complete bookings, and want them to receive booking notifications. ? Note: If you want to set up business or booking notifications to other ...

    • How to Purchase SMS Credits and Check Your Balance

      SMS credits are required to send SMS notifications to customers through Nabooki. This guide explains how to purchase credits and monitor your remaining balance. Step 1: Access and View SMS Credits 1️⃣ Using the top right dropdown menu, go to Billing ...

    • Enabling customer feedback emails

      Enabling customer feedback emails Customer feedback emails let you automatically collect reviews from customers after their booking is complete. This guide walks you through enabling feedback emails, viewing the responses, and displaying reviews on ...