Enable staff notifications

Enable staff notifications

Enable staff notifications

This article is to set up Staff notifications, if you use staff like resources to complete bookings, and want them to receive booking notifications. 

đź“ť Note: If you want to set up business or booking notifications to other users, please use setting up business notifications.

To set up staff notifications, three things must be in place: 
  1. They must be created as a staff in Nabooki.
  2. They must be assigned to the relevant service.
  3. They must be enabled in your business notification settings. 
Before You Start:
  1. Make sure the staff member's email address is correct, in Settings > Staff.
  2. Make sure the staff is assigned to the service in Inventory > Services > Staff & Resources. 

Step-by-step instructions

  1. Go to Settings > Notifications
  2. Select the Business Notifications tab.
  3. Ensure email notifications for staff are enabled. To send both email and SMS notifications, set this to Both.
  4. Click Update to save your changes.



Troubleshooting & FAQs

Why is my staff not receiving booking notification emails?

Verify that the staff member’s email address is correctly entered in Settings > Staff. Also confirm notifications are enabled in Settings > Notifications and the staff member is assigned to the relevant service.

Can staff receive booking notifications via SMS?

Yes, if SMS notifications are enabled, in credit, and the staff member’s mobile number is provided correctly.

Can I control which staff receive notifications?

Yes. Only staff assigned to a service receive notifications for bookings of that service.

 

Need Help?

If you need assistance, contact our support team:
đź’¬ Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


    • Related Articles

    • Setting up booking notifications

      Setting up booking notifications Booking notifications keep you and your team informed when a new booking is made. This article walks you through enabling and configuring notifications for both your business and your customers Before You Start You'll ...

    • Send email or sms notifications

      Send email or sms notifications On-demand notifications let you manually send email or SMS messages to customers about their existing bookings, which is useful when you need to share important information beyond the automatic notifications they ...

    • Booking reminder notifications

      Booking reminder notifications Nabooki automatically sends customers email or SMS reminders (if enabled) before their upcoming bookings, helping reduce no-shows and keeping your schedule running smoothly. How it works Reminders are sent approximately ...

    • Enabling staff selection for bookings

      Enabling staff selection for bookings By default, Nabooki automatically assigns an available staff member when a customer books. If you want customers to choose who provides their service, you can turn this on in the service settings. Before You ...

    • Instant booking vs booking request

      Instant Booking vs Booking Request This setting controls how a booking is confirmed after a customer submits it. You can understand the options below, and follow the steps to enable this setting. Instant Booking — the booking is confirmed immediately ...