Setting up Google Reviews

Setting up Google Reviews

The Reviews Widget can display your Google Reviews alongside your Nabooki reviews on your website. This guide walks you through enabling Google Reviews in the widget and linking your Google Business Profile so the integration works correctly.

Before You Start: 

1. You'll need to make sure your Google Place ID has been set up on your Business Location. If this hasn't been set up, do this first then come back here. 
   

Step-by-step instructions:

1. In the left navigation menu, go to Online Widgets > Customisation.
   
2. Tick the checkbox next to Show Google Reviews.
   
3. Click Apply in the top right corner of the reviews section to save.
   

To preview your Google reviews on your widget, go to Reviews Widget and click preview. 

💡 Tip: The Reviews Widget displays a combined rating that adds your Nabooki and Google Reviews scores together, giving visitors a complete picture of your reputation.

Things to know: 

1. Google Reviews limit: Only 5 Google Reviews will appear in the widget due to restrictions from Google. Customers can click View All Reviews in the widget to see the full list on your Google Business Profile.
   

2. Automatic refresh: Google Reviews in the widget update automatically on the 15th of each month.
   

3. Manual refresh: To pull in new reviews sooner, disable and then re-enable the Show Google Reviews option in Online Widgets > Customisation.
   
   

Troubleshooting & FAQs

Do customers need to leave a Nabooki review before seeing the Google review prompt?

Yes, the prompt encouraging Google reviews only appears after a customer submits a Nabooki review.

Can I display Google reviews without Nabooki reviews?

No, the review widget combines both Nabooki and Google reviews. Nabooki reviews must be present.

How often are Google reviews updated in the widget?

Google reviews are updated automatically on the 15th of each month. You can trigger an immediate update by toggling the Google Reviews feature off and on.

Why do only five Google reviews show in the widget?

Google restricts the number of reviews that can be displayed to five. Visitors can view all reviews by clicking the “View All Reviews” link on your Google Business listing.

Do I need a Google Business Profile to use this feature?

Yes, an active and verified Google Business Profile is required to connect and display Google reviews.

 

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Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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