How to log into your account
To login into your account please click here
. It is advised that you save this link within your bookmarks.
If you have forgotten your password, please click "Forgot your password?".
How to block out certain days
For days you are closed or fully booked, you can use the location blockout function to prevent further bookings for the date(s) selected.
Public Holidays (Including Good Friday etc) - If you are not open during the holiday period YOU ARE required to block out those dates to prevent bookings.
On the left-hand side expand the menu (if not already done so) by clicking on the top left menu icon.
From the left navigation menu go to "Setup" > "Locations" > "Edit" > "Hours" tab > "Blockout" on the bottom.
Select the days you wish to block out and click "Update".
If you intend to prevent bookings for only one of your experiences, you can utilise the close event function.
Go to "Calendar" from the left navigation menu > Select the date > Select the tour under 'Resources' > Navigate to the date > Click "Close this event"
How to adjust your booking capacity/availability
To adjust your available booking capacity go to Calendar > select the date and the experience that you want to adjust the capacity for to open the event window and select 'Edit capacities'.
How to integrate with Rezdy for real-time availability
Connect your Rezdy account to send booking data directly into your booking system. View instructions to connect your account by clicking here
How to add a booking over the phone or change an existing booking
Go to "Calendar" and navigate to the relevant date and select the schedule associated with the room required and select 'add new booking' in the lower right corner.
Please note: If you wish to add an un-scheduled service by selecting a blank timeslot in the calendar, you will need to add a 'Promotional Booking' from the top of the "add new" window.
How to search for a customer
Go to "Calendar" and on the top right is a search box where you can search by name, mobile, or booking ID.
How to change or cancel a booking
Once you have found the customer (refer to above), select the 'Change Booking' button located in the lower right corner of the window and then select the new date required. It is recommended that you send a notification to the customer via email and SMS.
To cancel the booking, select the 'Cancel Booking' button instead. You will have the option to send a notification to the customer if you wish.
Payment Refunds: Please note refunds are not automatic for The Off Season bookings. To issue a refund for a cancelled booking please navigate to the payments tab and process the fund.
Change configuration to bookings by request
You can accept bookings by request instead of providing an instant confirmation. This is best utilised when you have limited availability and need to check your primary booking system for availability before accepting the booking, however, it does result in a poorer customer experience so please ensure you respond to each booking request as soon as you can as the customer may cancel their booking request and book with another business.
Go to Promotions > The Off Season Experiences from the left navigation menu, in the menu icon for the product select edit to display the following screen. Click on 'view advanced settings' at the bottom of the window to expand the booking type and select 'Booking request'.
You can also update your product description by expanding the 'More details' option as seen in the above video.
Update your business profile and images
You can update your about us section and images via The Off Season Experiences section under Online Bookings. Please note when uploading images (lower section) image sizes should be under 1MB in size, to reduce the image size you can utilise a tool such as TinyPNG
Need assistance? Our dedicated support team for The Off Season campaign are here to help you.
Phone: 03 7037 2222
To create a ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the live chat button in the lower right corner.