What is the booking ID in the customer booking?
Each booking has a unique booking ID which can be used to search for the customer or identify the booking.
This ID can also used by customers to change or cancel their booking online.
The booking ID can be found by the customer in the confirmation email that they will have received when they made their booking. It can also be found by the merchant in the Booking confirmation email they would have received when the booking was made. It can also be found within the calendar by selecting the relevant booking.
From the merchant's inbox:
Within the merchant's calendar:
Calendar > Select relevant booking > Booking tab
From the customer's inbox:
Related Articles
How to Modify or Cancel a Booking
You can modify or cancel an existing booking directly from your calendar or booking list. Follow the steps below to adjust a booking or remove it entirely. Step 1: Locate the Booking There are two ways to find the booking you need to modify or ...
How to Add an Additional Session for a Customer in a Multi-Session Package
When a customer books a multi-session package, they may not schedule all sessions upfront. In this case, additional sessions can be booked later, either by the customer through their unique booking link, via the customer portal or by the businesss in ...
How to Reinstate or Remove a Cancelled or Moved Booking
When a booking is cancelled or moved, it remains visible in the original time slot as a placeholder for easy reference. This helps prevent accidental booking conflicts and allows for quick reinstatement if needed. Placeholders are shown as ...
How to Manually Add a Booking (Phone, Email, or Walk-In)
Manually adding bookings allows you to record phone, email, or walk-in reservations, ensuring they are managed alongside online bookings in your calendar. You can add a booking in two ways: ? Using the ‘+ Add Booking’ button – This follows the ...
How to Log Customer No-Shows in the CRM
Tracking customer no-shows helps you maintain accurate booking records and improve customer management. Nabooki allows you to mark a booking as a no-show, keeping a record of missed appointments in your CRM for future reference. ? Key things to know ...