Where do I update my notification settings?

Where do I update my notification settings?

Please note: Set up must be complete.

Businesses need different options when to notify their customers of bookings. This is why you can manage email and SMS notifications. 

Using the left navigation menu, go to > Setup > Notifications

Email notifications

New booking notifications can be sent to Business email, Staff email or Both. Your business email is generally your main business contact email address and the staff email is for the staff member associated with the relevant service.

Send a summary of daily bookings - you can choose to receive your daily summary bookings via email that will contain all the details of bookings for the chosen period and time (today or tomorrow).

SMS notifications

New booking notifications can be sent to either a Business Mobile or Staff mobile.

Advanced SMS options can be found in the More details section as shown below. Last-minute SMS notifications allow you to receive an SMS only when a booking is made within the time period you define.

Please note: To receive SMS notification you will need to purchase SMS credits.





Please note an email reminder will be sent to your customers within 48 hours of their booking time. Two email reminders will be sent if your cancellation policy requires a longer notice. For example, if your cancellation policy is 7 days, the first email reminder will be sent 8 days before the booking time, with the second one to follow within 48 hours of booking time.


An option on customer notification page will also allow customers to choose receiving booking confirmations by SMS or both email and SMS.


Contact Support



Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

    • Related Articles

    • How to Update Your Nabooki Account Email Address

      If you need to change the email address associated with the account owner, follow the steps below. This process involves adding the new email as a user and promoting them as the account owner. Important: Updating this email does not change your ...
    • How to Change/Update Your Nabooki Password

      You can update your password in two ways: 1️⃣ Through Account Settings (if you're already logged in). 2️⃣ From the Login Page (if you know your password but prefer resetting it via email). Follow the steps below to change your password securely. ...
    • How to Cancel a Single Scheduled Session or Event

      If you need to cancel a single occurrence of a scheduled session without affecting the entire recurring schedule, follow the steps below. This is useful for one-off changes such as public holidays, staff unavailability, or low attendance. Step 1: ...
    • How to Provide Staff with Their Own Login Credentials

      ? Nabooki allows you to create multiple user accounts with different levels of access, ensuring staff members only see and manage the information relevant to them. This guide explains how to add a new user, assign access levels, and link staff ...
    • Can Customers Change or Cancel Their Bookings?

      Customers may be able to modify or cancel their bookings depending on your cancellation and rescheduling settings. ✅ You can configure these options in your service settings. ✅ Customers can only make or modify bookings within the allowed timeframe. ...