Managing Bookings & Cancellations
How to make recurring bookings via Calendar
The recurring bookings feature is applicable for scheduled and non-scheduled bookings. It works on both regular and fine-tuned schedules, allowing you to add bookings in bulk with weekly or fortnightly recurrence. The system will automatically locate ...
How to prevent bookings for days that you are closed
You can use this feature to block out date when your business is closed for holidays or when you need to close during your regular hours. You can also block out bookings for a specific staff member if they are on vacation or unable to work. To use ...
How to Cancel Multiple Bookings at Once
Manually cancelling bookings one at a time can be time-consuming. Nabooki provides a quick way to cancel multiple bookings at once using the Bookings List or the Customer Profile. Option 1: Cancel Multiple Bookings from the Bookings List 1️⃣ Navigate ...
Manifest - Ability to export customer information from the Diary List page
You can export a CSV, XLS or XML file containing customer details such name, email, mobile, booking ID and custom fields for a specific schedule. Using the left navigation menu, go to > Calendar > click the schedule > click Schedule Manifest Report. ...
How to Cancel All Bookings for a Scheduled Event
If you need to cancel all bookings for a scheduled event, you can do so in just a few clicks. This will cancel all customer bookings and prevent further bookings from being made for that event. Step 1: Access the Scheduled Event 1️⃣ Navigate to ...
What is the booking ID in the customer booking?
Each booking has a unique booking ID which can be used to search for the customer or identify the booking. This ID can also used by customers to change or cancel their booking online. The booking ID can be found by the customer in the confirmation ...
Booking Cancellation Settings
Businesses have different policies regarding cancellation periods, booking lead time and how far into the future customers can add bookings. Nabooki makes setting these time limits very easy and uses them to prevent bookings being scheduled inside of ...
How to search for a customer's booking
There are two ways on how to search for customer's booking: 1. Search via Calendar Using the left navigation menu, go to > Calendar > on the search field located on the right-hand side of the screen, you can search by name, email, phone number or ...
How to communicate with all customers in a session via email
Communicating with your customers is a crucial aspect of any business. You can use the Email all customers feature within a booking schedule to send a mass email to all customers booked for the session. This will open your default email client (e.g. ...
Can Customers Change or Cancel Their Bookings?
Customers may be able to modify or cancel their bookings depending on your cancellation and rescheduling settings. ✅ You can configure these options in your service settings. ✅ Customers can only make or modify bookings within the allowed timeframe. ...
How to cancel a service if a staff member is unable to work
For a scheduled class, using the left navigation menu, go to the service in your Calendar and click the red rubbish bin icon. This will delete the session and notify all participants of the cancellation. You can also close the event to prevent ...
How to Cancel a Single Scheduled Session or Event
If you need to cancel a single occurrence of a scheduled session without affecting the entire recurring schedule, follow the steps below. This is useful for one-off changes such as public holidays, staff unavailability, or low attendance. Step 1: ...
How to prevent further bookings for a class
To stop receiving bookings on a particular class or event, use the left navigation menu > Calendar > click on the class or event > Close the event button. This will prevent further bookings for the service, however, existing bookings will be ...
How to manually add a booking
Different ways to manually add a booking to your Calendar 1. Adding a booking using 'Add new booking' (+) button in Calendar Using the left navigation menu, go to > Calendar > click on the '+' button to use the booking tool to add a booking. 2. ...
How to Modify or Cancel a Booking
You can modify or cancel an existing booking directly from your calendar or booking list. Follow the steps below to adjust a booking or remove it entirely. Step 1: Locate the Booking There are two ways to find the booking you need to modify or ...
How to Reinstate or Remove a Cancelled or Moved Booking
When a booking is cancelled or moved, it remains visible in the original time slot as a placeholder for easy reference. This helps prevent accidental booking conflicts and allows for quick reinstatement if needed. Placeholders are shown as ...
How to Adjust Staff Availability for Specific Dates Using Fine-Tune
Fine-Tune allows you to override a staff member’s usual schedule on specific dates without permanently changing their regular availability. This feature is ideal when: ✅ A staff member or resource needs to be available on a day they don’t normally ...
How to Change Your Booking Capacities
Booking capacities determine the minimum and maximum number of customers who can book a service at a time. Adjusting these settings allows you to: ✅ Limit or expand the number of customers per session. ✅ Ensure your business operates within its ...
How to prevent bookings for days that you are closed
If your business closes for holidays or you need to close during your normal business hours, you can block out the entire day(s) to prevent online bookings during these periods. You can also prevent bookings for an individual staff member if they are ...
How to Log Customer No-Shows in the CRM
Tracking customer no-shows helps you maintain accurate booking records and improve customer management. Nabooki allows you to mark a booking as a no-show, keeping a record of missed appointments in your CRM for future reference. ? Key things to know ...
Popular Articles
How To Use the Agenda
The Agenda provides you with an overview of future booking schedules each week, allowing you to check the booking status and numbers at a glance and most importantly, take action directly from this page. You can confirm or cancel booking requests and ...
Integrating your Nabooki Account with Rezdy
Rezdy integration with Nabooki enables an automatic sync of Rezdy availability into Nabooki and Nabooki bookings into Rezdy. As soon as your booking is added, changed or cancelled in Nabooki, the system will automatically attempt to create or cancel ...
How to add a sub-service
Please note a Parent service must be completely setup. Set service allows to Multiple bookings, set the capacity for the service and duration. Ensure Invisible online is selected as the parent service is not bookable. Using the left navigation menu, ...
Advanced settings in creating service
Click here for the main article - How to add a service. This article will cover advanced setup features for businesses requiring further customization to suit their business needs. Adding options Each service can have options if needed. Adding ...
How to export your bookings history
Please note: Account set up must be complete and that bookings have been created in the selected date range. Using the reports feature you can export your business's bookings history in CSV, XLS or XML file formats for any select date range. Using ...