Customer Notifications & Messaging
Ability to send On-demand Email and SMS notification
On-demand Email and SMS notifications allows the booking schedule to be able to send on-demand notifications to your customers, either via Email or SMS. How to send an on-demand notification Using the left navigation menu, go to Schedule > Calendar > ...
How to edit Google Place ID
If your Google Place ID is not set correctly, you can manually update it by accessing Setup > Location > Edit Once you hit on Edit, you do not need to copy the actual code from your Google Business Profile. You can easily hit Edit and put your ...
How to respond to customer reviews
Reviews from your customers can provide valuable feedback for your business and your online reputation can be strengthened by responding to these reviews. A simple reply to a customer review, can help you engage and build customer trust. This will ...
Do customers get reminders for their bookings?
Customers get a reminder email and/or SMS 48 hours prior to the scheduled session. Below image is a sample email reminder sent out to customers. SMS confirmations require pre-purchase of SMS credits. Need Help? If you need assistance, contact our ...
What notifications will customers receive?
Customers will get a booking confirmation email and/or SMS immediately after completing a booking depending on the merchant's settings. The email will appear as below: Additionally, customers will receive a reminder email and/or SMS 48 hours prior to ...
Popular Articles
How to Use the Agenda View in Nabooki
The Agenda View provides a streamlined list of upcoming bookings, helping you manage daily schedules efficiently. This view is ideal for businesses that need a simple, at-a-glance format instead of a full calendar layout. You can confirm or cancel ...
Integrating your Nabooki Account with Rezdy
Rezdy integration within Nabooki enables an automatic sync of bookings processed by Nabooki into Rezdy. As soon as your booking is added, changed or cancelled in Nabooki, the system will automatically attempt to create or cancel the relevant booking ...
How to add a sub-service
Please note a Parent service must be completely setup. Set service allows to Multiple bookings, set the capacity for the service and duration. Ensure Invisible online is selected as the parent service is not bookable. Using the left navigation menu, ...
How to export your bookings history
Please note: Account set up must be complete and that bookings have been created in the selected date range. You can export a CSV, XLS or XML file containing booking details including the name, service booked, quantity and booking status as for any ...
Making a test booking
Please note that setup must be complete for this to be able to work. Different ways to make a test booking Using the left navigation menu, go to Online widgets > Booking widget > Book now button For a particular service, using the left navigation ...