Customers
Ability to send On-demand Email and SMS notification
On-demand Email and SMS notifications allows the booking schedule to be able to send on-demand notifications to your customers, either via Email or SMS. How to send an on-demand notification Send on-demand notifications via Individual Booking Ticket– ...
How to edit Google Place ID
If your Google Place ID is not set correctly, you can manually update it by accessing Setup > Location > Edit Once you hit on Edit, you do not need to copy the actual code from your Google Business Profile. You can easily hit Edit and put your ...
How to add your Google Rating and Reviews
Now, Google Reviews can be shown (optionally) alongside your Nabooki ratings and reviews. Having Google Reviews available is helpful for potential customers looking to know more about the services and to see what others have thought before booking. ...
How to respond to customer reviews
Reviews from your customers can provide valuable feedback for your business and your online reputation can be strengthened by responding to these reviews. A simple reply to a customer review, can help you engage and build customer trust. This will ...
How to enable, view, integrate and manage customer reviews
Customer's feedback can be enabled and a request for feedback will be sent via email to the customer once the service is finished. This was created to see the feedback of customers on how they found the service or product. This can be used to help ...
Do customers get reminders for their bookings?
Customers get a reminder email and/or SMS 48 hours prior to the scheduled session. Bleow image is a sample email reminder sent out to customers. SMS confirmations require pre-purchase of SMS credits. Contact Support Need assistance? Our dedicated ...
What notifications will customers receive?
Customers will get a booking confirmation email and/or SMS immediately after completing a booking depending on the merchant's settings. The email will appear as below: Additionally, customers will receive a reminder email and/or SMS 48 hours prior to ...
How to add a privacy policy checkbox
To conform with General Data Protection Regulation (GDPR), many businesses are required to make changes to their privacy policy in order to become compliant. You can create a checkbox with a link to your privacy policy by using the left navigation ...
Popular Articles
How To Use the Agenda
The Agenda provides you with an overview of future booking schedules each week, allowing you to check the booking status and numbers at a glance and most importantly, take action directly from this page. You can confirm or cancel booking requests and ...
Integrating your Nabooki Account with Rezdy
Rezdy integration with Nabooki enables an automatic sync of Rezdy availability into Nabooki and Nabooki bookings into Rezdy. As soon as your booking is added, changed or cancelled in Nabooki, the system will automatically attempt to create or cancel ...
How to add a sub-service
Please note a Parent service must be completely setup. Set service allows to Multiple bookings, set the capacity for the service and duration. Ensure Invisible online is selected as the parent service is not bookable. Using the left navigation menu, ...
Advanced settings in creating service
Click here for the main article - How to add a service. This article will cover advanced setup features for businesses requiring further customization to suit their business needs. Adding options Each service can have options if needed. Adding ...
How to export your bookings history
Please note: Account set up must be complete and that bookings have been created in the selected date range. Using the reports feature you can export your business's bookings history in CSV, XLS or XML file formats for any select date range. Using ...