Service Setup & Configuration
How to Let Customers See Remaining Availability Before Booking
Enabling the remaining availability display allows customers to see the number of available spots left when booking a multiple booking service. This is useful for group classes, workshops and events where spaces are limited, helping customers make ...
Check in customers with QR code scanning
Streamline the check-in process by scanning QR codes when customers arrive. This article aims to guide you through the process of generating, scanning, and utilising QR codes, providing a seamless method for validating bookings and checking in ...
Show remaining capacity during booking
As merchants, we are always looking for ways to improve the customer experience. Some customers want to book themselves in a class with fewer attendees, whilst others don't want to miss out if the class is almost booked. One way we can do this is by ...
How to Automatically Prevent Overlapping Bookings for Shared Staff or Resources
When multiple scheduled multiple booking services rely on the same staff member or resource, this feature ensures that as soon as one option is booked, all conflicting options are removed from availability. How This Feature Works As soon as a ...
Cloning a service
Please note: Account set up must be complete. Cloning a service is useful when wanting a template to build a new service or a duplicate of the original service. Using the left navigation menu, go to Inventory > Services > press the '•••' button > ...
Checking-in customers
Checking-in customers is useful for keeping track of clients who have attended a scheduled event or session. Please note that setup must be complete to be able to continue with this article. How to configure Check-in You will need to configure the ...
How to Use Price Categories to Offer Multiple Pricing Options for Your Services
Price categories allow businesses to offer multiple pricing options for the same service, helping them cater to different customer types or group sizes. Instead of creating separate services for each pricing option, Price Categories let customers ...
How to change booking cut-off time, allowable cancellation time and booking time frame
Please note: Setup must be complete and the service that is having its booking cut-off time and allowable cancellation time change must be already setup. Booking cut-off time and allowable cancellation time can be configured to suit the merchant's ...
How to change a booking type to either instant booking or booking request
Whenever a service is added, the "Booking Type" can be set as either "Instant Booking" (the default option) or "Booking Request." Instant Booking allows customers to automatically book an available time slot through your booking tool without ...
How to add a custom message to the booking confirmation email
A additional messages or reminders can be sent to the customer within the booking confirmation email when a booking is made. Using the left navigation menu, go to Inventory > Services > press the '•••' button > Edit > Booking Preferences tab. The ...
How to disable customer reviews
Feedback isn't always needed for businesses. This is why it can be disabled if necessary. There are two ways to disable customer feedback email: For all customers Using the left navigation menu, go to Setup > Notifications > Customer ...
How to use session check-in feature?
Please note: Setup must be complete and the service must be configured to have check-in required. The check-in feature is the ability to deduct customers active session if they didn't book and show up. You may use the check-in feature for the ...
How to Add an Additional Session for a Customer in a Multi-Session Package
When a customer books a multi-session package, they may not schedule all sessions upfront. In this case, additional sessions can be booked later, either by the customer through their unique booking link, via the customer portal or by the businesss in ...
How to add a privacy policy checkbox
To conform with General Data Protection Regulation (GDPR), many businesses are required to make changes to their privacy policy in order to become compliant. You can create a checkbox with a link to your privacy policy by using the left navigation ...
How to Assign Two or More Staff Members for a Service
Assigning multiple staff members to a single service is useful when: A service requires two or more staff to be available at the same time, such as a couples massage or tandem personal training session. A service can be provided by multiple staff ...
How to Offer a Service for a Limited Time Period Only
Limiting the availability of a service is useful for: Seasonal offerings (e.g., winter tours, holiday promotions). One-time events or workshops (e.g., a photography masterclass or special retreat). Trial or promotional services (e.g., introductory ...
How to delete a service?
Please note: Setup must be complete in order to delete services. Using the left navigation menu, go to Inventory > Services > press the '•••' button beside the service that needs to be delete > Delete It is recommended that you deactivate the service ...
How to Rearrange the Order of Services and Categories in the Booking Widget
Customising the order of services and categories helps improve the customer experience by displaying your most important offerings first in the booking widget. Follow the steps below to update the order in which services and categories appear in the ...
How to Offer Multi-Session Packages for Services (e.g. Class Passes, Lesson Bundles or Treatment Packages)
Allow customers to purchase and pre-book multiple sessions in advance with the Multi-Session feature. This is ideal for businesses offering: ✅ Class Passes (e.g., 10 yoga classes) ✅ Lesson Packages (e.g., 5 music lessons, driving lessons) ✅ Treatment ...
How to Customise Your Booking Form with Custom Fields
Custom fields allow businesses to collect important customer information during the checkout process. They can be used to gather details such as dietary requirements, medical conditions, membership numbers, or any other relevant information. To ...
Single & multiple bookings, what's the difference?
Single bookings If you offer individual appointments such as hair styling or private group golf lessons, in the Service allows field select Single bookings Please keep in mind that you may accept more than 1 person per booking, but once a booking is ...
How to Create a Booking Timetable Using Sub-Services
Sub-services allow businesses to offer multiple booking options that share a common schedule. This is particularly useful for group fitness classes, workshops, or activities where customers can choose different booking types, such as casual visits or ...
How to set minimum and maximum numbers for group bookings
Please note: Setup must be complete and the service must be already setup. A service, service option or sub-option for multiple booking services can have a minimum and a maximum number of people assigned to it. This is a great way to offer group ...
How to Create & Configure a Service
A service in Nabooki represents the activities, classes, appointments, or experiences that customers can book. Whether you offer tours, fitness sessions, or professional appointments, this guide will help you set up your services and configure their ...
Popular Articles
How to Use the Agenda View in Nabooki
The Agenda View provides a streamlined list of upcoming bookings, helping you manage daily schedules efficiently. This view is ideal for businesses that need a simple, at-a-glance format instead of a full calendar layout. You can confirm or cancel ...
Integrating your Nabooki Account with Rezdy
Rezdy integration within Nabooki enables an automatic sync of bookings processed by Nabooki into Rezdy. As soon as your booking is added, changed or cancelled in Nabooki, the system will automatically attempt to create or cancel the relevant booking ...
How to Create a Booking Timetable Using Sub-Services
Sub-services allow businesses to offer multiple booking options that share a common schedule. This is particularly useful for group fitness classes, workshops, or activities where customers can choose different booking types, such as casual visits or ...
How to export your bookings history
Please note: Account set up must be complete and that bookings have been created in the selected date range. You can export a CSV, XLS or XML file containing booking details including the name, service booked, quantity and booking status as for any ...
Making a test booking
Please note that setup must be complete for this to be able to work. Different ways to make a test booking Using the left navigation menu, go to Online widgets > Booking widget > Book now button For a particular service, using the left navigation ...