Delete a single session or event
Delete a single session or event
Delete a single session without affecting any other dates. This is useful for public holidays, staff unavailability, or low attendance.
Before You Start
- If the session has existing bookings and you don't want customers to receive a cancellation notification, manually cancel or move each individual booking before deleting the session.
Step-by-step instructions
- Go to Schedule > Calendar
- Navigate to the date of the session you want to cancel.
- Click on the session to open the session details.
- Click Delete Schedule.
- If the session has existing bookings, a confirmation prompt will appear — click Yes to confirm.
📝Note: If the session contains existing bookings, all affected customers will automatically receive a cancellation notification. If you do not want customers to receive a cancellation notification, you must first manually cancel or move each individual booking before deleting the schedule.
Troubleshooting & FAQs
How do I remove a session permanently?
To permanently remove a scheduled time slot from your service, you need to update the availability settings in the service setup. 👉 How to schedule availability in the service setup
Can I cancel a session without notifying customers?
No, deleting a schedule that contains bookings automatically notifies customers. If you do not want customers to receive a cancellation notification, you must manually cancel or move each booking first.
Can I reinstate a deleted session?
No, once a session is deleted, it cannot be restored. You will need to manually create a new session if needed.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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