Do customers get reminders for their bookings?
Customers get a reminder email and/or SMS 48 hours prior to the scheduled session.
Below image is a sample email reminder sent out to customers.
SMS confirmations require pre-purchase of SMS credits.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
Related Articles
Can Customers Change or Cancel Their Bookings?
Customers may be able to modify or cancel their bookings depending on your cancellation and rescheduling settings. ✅ You can configure these options in your service settings. ✅ Customers can only make or modify bookings within the allowed timeframe. ...How to Create Recurring Bookings
Recurring bookings allow you to schedule multiple future appointments for a customer at regular intervals, such as weekly or fortnightly bookings. This feature helps streamline repeat appointments without having to manually add each session. ? Key ...How to Cancel Multiple Bookings at Once
Manually cancelling bookings one at a time can be time-consuming. Nabooki provides a quick way to cancel multiple bookings at once using the Bookings List or the Customer Profile. Option 1: Cancel Multiple Bookings from the Bookings List 1️⃣ Navigate ...How to Cancel All Bookings for a Scheduled Event
If you need to cancel all bookings for a scheduled event, you can do so in just a few clicks. This will cancel all customer bookings and prevent further bookings from being made for that event. Step 1: Access the Scheduled Event 1️⃣ Navigate to ...How to Use the Close Event Function to Prevent Further Bookings
The Close Event function allows you to manually stop additional bookings for a scheduled session. This is useful when: You want to temporarily block new bookings without cancelling the event. You need to prevent last-minute bookings beyond a certain ...