Do customers get reminders for their bookings?

Do customers get reminders for their bookings?

Customers get a reminder email and/or SMS 48 hours prior to the scheduled session.

Bleow image is a sample email reminder sent out to customers.

SMS confirmations require pre-purchase of SMS credits.

Contact Support

Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

    • Related Articles

    • Can customers change or cancel bookings?

      Based on the cancellation policy you set, customers can cancel or change their bookings. Your customers will receive an email when a booking is made containing a link to amend their booking. Customers can click on Manage booking, a different window ...
    • Checking-in customers

      Checking-in customers is useful for keeping track of clients who have attended a scheduled event or session. Please note that setup must be complete to be able to continue with this article. How to configure Check-in You will need to configure the ...
    • What notifications will customers receive?

      Customers will get a booking confirmation email and/or SMS immediately after completing a booking depending on the merchant's settings. The email will appear as below: Additionally, customers will receive a reminder email and/or SMS 48 hours prior to ...
    • Notifications for new bookings

      Notifications of new bookings created can be modified to cater to your business needs. You can define both the business and staff email notifications and add a secondary email address. Additionally, other options are available. Using the left ...
    • Check in customers with QR code scanning

      Streamline the check-in process by scanning QR codes when customers arrive. This article aims to guide you through the process of generating, scanning, and utilising QR codes, providing a seamless method for validating bookings and checking in ...