Enabling customer reviews (feedback emails)
Enabling customer reviews (feedback emails)
Customer feedback emails let you automatically collect reviews from customers after their booking is complete. This guide walks you through enabling feedback emails, viewing the responses, and displaying reviews on your website using the Reviews Widget.
Step-by-step instructions:
- Go to Settings > Notifications.
- Select the Customer Notifications tab.
- Tick the Send customer feedback email checkbox.
- Set how long after a booking the email should be sent.
📝 Note: Each review is linked to a specific service, so customers can filter reviews by service type. This can help you identify which services are performing well.
Troubleshooting & FAQs
How do I add the review widget to my website?
Use the iframe code from Online Widgets > Reviews Widget.
Can I display Google Reviews alongside Nabooki reviews?
Yes, you can display both in the review widget. See our article "How to Add Your Google Rating and Reviews" for setup instructions.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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