How to Activate Online Payments for Your Services

How to Activate Online Payments for Your Services


Enabling online payments for your services ensures a seamless booking experience for your customers.

Once you've integrated a payment gateway, you must activate payments for each service individually. This allows you to tailor payment requirements, such as full or partial prepayments and set specific cancellation policies.

Alert
Before following the steps below, ensure that your payment gateway is already connected.
If you haven’t done this yet, refer to  How to Add a Payment Gateway to Accept Online Payments.

Step 1: Access Your Service Settings

1️⃣ Log into your Nabooki account.
2️⃣ Click on Inventory from the left-hand menu.
3️⃣ Select Services to view your list of services.
4️⃣ Locate the service for which you want to enable payments.
5️⃣ Click the ‘•••’ button next to the service and select Edit.


Step 2: Configure Payment Settings

1️⃣ In the service settings, navigate to the Booking Preferences tab.
2️⃣ Locate the Payment Settings section and select Yes for "Accept online payments for this service".
3️⃣ In the Type of Payment dropdown, choose from the following options:

  • Full Prepayment – Customers must pay in full at the time of booking
  • Partial Prepayment – Customers must pay a deposit, with the remaining balance due later


Step 3: Set Cancellation Policies

  1. Navigate to the Cancellation Policy section within the service settings.
  2. Choose one of the following options:
    • Restricted:
      • Customers can only change or cancel limited details, such as date and time.
      • They cannot change the service or options, especially if different pricing applies.
      • No refunds are issued upon cancellation; however, customers can reschedule without additional payment.
    • Unrestricted:
      • Customers can change or cancel any aspect of their booking, including services and participant numbers.
      • If a customer cancels within the permitted timeframe, a refund is automatically issued.
      • For booking changes, customers must pay the updated price, and an automatic refund is processed for the original booking.
  3. Click Update to save your cancellation policy settings.
Alert
If your service is set to have multiple sessions, the restricted option will automatically apply.
Info
The cancellation policy you set determines how refunds are handled.
Ensure that your policy aligns with your business practices and clearly communicates terms to customers.

Add Special Terms (Optional)

  1. Within the same Payment Settings section, you can add any special terms or conditions related to payments or deposits.
  2. Enter the details in the Special Terms field.
  3. Click Update to apply these terms to the service.


Troubleshooting & FAQs

Can I accept manual payments or offline payment method?
Yes, you can manually record manual payments or offline payments in your Calendar.
Are there any fees associated with using payment gateways in Nabooki?
Some payment gateways may incur additional fees. To determine if any fees apply, please refer to the integration page for the specific payment gateway you're considering and check the payment gateways website for their current fee structure.
Can I issue partial refunds?
Yes, Nabooki allows partial refunds. During the refund process, simply enter the specific amount you wish to refund instead of the full amount.
How can I collect the remaining balance after a customer pays a deposit?

After a partial payment, you can request the remaining balance by sending a payment link to the customer. To do this:

  1. Go to Calendar and search for the booking by name, mobile, or booking ID.
  2. On the booking ticket, click View invoice.
  3. Choose Request online payment to send the customer an email with a payment link. This link will direct the user to a tokenized checkout in your booking widget to allow for a secure payment transaction.

For detailed instructions, refer to Request online payment
 

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


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