How to apply online payments and deposits to services

Please note you will be required to add your account details from your supported payment gateway provider before you can apply payment settings for each required service.

Click here to see how to set that up.

Applying online payments and deposits to services

The Payment Settings is located in the Booking Preferences tab of each service, this means you can apply different payment options to each service.

Using the left navigation menu, go to > Setup > Services >  press the '...' button > Edit > Booking preferences

Select Yes next to Accept payments for this service to display the payment options as shown below.

Apart from taking the full payment at the time of booking, you can also receive a 10%, 25% or 50% deposit by selecting the relevant Prepayment size.

Special Terms

Use this section to inform your customers of your payment terms such as your refund policy or your final payment requirement if a deposit is collected.

The terms are displayed on the payment screen at the time of booking.

Cancellation refunds

Restricted

• Your customers will only be able to change or cancel limited details, such as date and time.
  
• Customers will not be able to change a service or option, as such other service or option may have a different price. No refunds will be issued to customers when they cancel their bookings (customers will be able to re-book themselves without having to pay again).

 Unrestricted

• Your customers will be able to change or cancel anything in relation to their bookings, including changing the service, adding or removing people etc.
  
• If your customer cancels the booking (within the permitted time frame), the refund will be automatically issued to the customer.
  
• If your customer changes the booking, they will be required to pay for the service again (the updated price) while being advised of the automatic refund processed for the cancelled booking.
  

PLEASE NOTE: If your service is set to have multiple sessions, the restricted option will automatically apply.

• Related Articles

• How to add a payment gateway to accept online payments

  You are able to take full or partial payments (deposits) from customers when they are making a booking. A payment gateway is a server that is dedicated to linking websites and banks so that online credit card transactions can be completed in ...

• How to change payment settings and manually enter payments

  Prerequisites; Payments can be accepted online but can also be manually entered. This is can be changed to be achieved within the payment settings under the service's booking preferences. Each service to either accept online or offline payments. ...

• How to connect and accept payments with Stripe

  Take full or partial prepayment when a customer places their booking using your Stripe account as your payment gateway. Step 1: You need to have an existing Stripe account to use this integration. If you don’t have a Stripe account presently, you can ...

• Request online payment

  For bookings manually entered into the Calendar or if the customer made a partial payment at the time of booking, you be able to request an online payment before the booking commences to confirm/finalise the booking. Using the left navigation menu, ...

• How to rearrange the order of services and categories

  Please note: Setup must be complete and greater than 1 service is required. Existing services and categories can be re-arranged as needed on the Services page . Using the left navigation menu, go to >  Setup  >  Services When you hover your mouse ...