Request online payment

Request online payment

For bookings manually entered into the Calendar or if the customer made a partial payment at the time of booking, you be able to request an online payment before the booking commences to confirm/finalise the booking.

Using the left navigation menu, go to Calendar > search booking by name, mobile or booking ID. On the booking ticket, click View invoice.

Please note: If you have not configured invoices for your account, please view this help article first.
 




There are two ways to request an online payment:

1. Request online payment - send the customer an email asking them to pay online. On the default email is a link to a payment page. As an alternative, you can copy the payment link and email it separately to the customer.
2. Process payment - get in contact with your customer and process the payment on their behalf.



Please note: A payment gateway must be enabled on your account before you may process or request an online payment.


Contact Support



Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

    • Related Articles

    • How to add a payment gateway to accept online payments

      You are able to take full or partial payments (deposits) from customers when they are making a booking. A payment gateway is a server that is dedicated to linking websites and banks so that online credit card transactions can be completed in ...
    • How to change payment settings and manually enter payments

      Payment settings can be defined for each service to either accept online or offline payments. Using the left navigation menu, go to > Setup > Services > press the '...' button > Edit  > Booking Preferences tab. Manual Payments Manual payments can be ...
    • How to apply online payments and deposits to services

      Please note you will be required to add your account details from your supported payment gateway provider before you can apply payment settings for each required service. Click here to see how to set that up. Applying online payments and deposits to ...
    • How to add your payment gateway to your nabooki account (Paypal)

      Please note: Account set up must be complete. You are able to take full or partial payments (deposits) from customers when they are making a booking. How do payment gateways work? A payment gateway is a server that is dedicated to linking websites ...
    • How to update your payment details

      Updating your payment details may be required if your card is expiring or if you're wanting another card to be charged instead. You can update your credit card details at any time in the Billing section. You can go to account profile by clicking the ...