Request online payment

Request online payment

Request online payment 

If a booking was entered manually into the calendar, or a customer only made a partial payment at the time of booking, you can request the remaining payment directly from the booking.

There are two ways to do this: send the customer a payment request by email, or process the payment on their behalf.



Before You Start
  1. A payment gateway must be connected to your account before you can request or process online payments.
  2. Invoice configuration is required. See: Configuring invoice template

Send a payment request by email 

  1. Find the customers booking or order and open to view the details. 
  2. Navigate to the payment tab. 
  3. In the Payment tab, click Request Online Payment. 
  4. An email will be sent to the customer with a link to the payment page. 

💡Tip: If you prefer to send the payment link separately, copy the payment link from the Payment tab and include it in your own email to the customer.






Process payment on the customer

Use this option when you have the customer's payment details and want to complete the payment for them, with permission. 

  1. Find the customers booking or order and open to view the details. 
  2. Navigate to the payment tab. 
  3. In the Payment tab, click Process Payment. 
  4. Fill in the customers card details. 
  5. Click process payment. 



Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com




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