How to Confirm Waitlist Bookings

Managing a waitlist allows your business to maximise bookings by filling empty spaces when customers cancel. When your class or event has sold out, use a waitlist to collect names of people still looking for spots or to gauge interest in adding additional sessions.

This article outlines how to confirm waitlist bookings using Nabooki's Agenda feature.

Step 1: Identify Waitlist Bookings

1️⃣ Navigate to 'Schedule' > 'Agenda' from the left-hand menu.

2️⃣ In the 'Status' column, look for bookings marked with an orange status indicator, which signifies waitlist bookings.

Step 2: Review and Confirm Waitlist Bookings

1️⃣ In the 'Action' column, click 'View schedule' to open the booking details window.

2️⃣ Waitlist bookings will have a warning indicator in the left column of the event window. Click the '•••' button to open the action menu.

3️⃣ Select 'Confirm Booking' to confirm the waitlist booking. The customer will receive an automatic notification, and the booking status will be updated to confirmed.

Ensure there is availability before confirming. The number of people in the booking is displayed next to the customer’s name.

Troubleshooting & FAQs

How do I enable the waitlist feature for my services?

Go to Inventory > Services, select the service, and select 'Enable waitlist after the capacity is reached' the Booking Preferences tab. This allows customers to join a waitlist when the event/schedule is fully booked.

For more details please go to How to enable the waitlist feature.

Will customers be notified when their waitlist booking is confirmed?

Yes, Nabooki automatically sends a notification when a waitlist booking is confirmed.

How can I view all customers on the waitlist for a specific schedule/event?

In the Agenda view, waitlisted customer are marked with an orange status.

What happens if a confirmed booking cancels?

When a confirmed booking is cancelled, a spot becomes available. You can then confirm a booking from the waitlist to fill the vacancy.

 

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Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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