How to enable the waitlist feature

How to enable the waitlist feature

A booking Waitlist, allows your business to manage and automate filling empty spaces when customers move or cancel. This allows your business to maximise profits by filling empty spaces. When your class (or event) has sold out, use a waitlist to collect names of people still looking to attend so that you can gauge the level of interest in case you have any cancellations or the capacity to upgrade your location or add additional session times.

This article covers:
  1. Enabling a waitlist
  2. Confirming / Canceling a waitlist

Enabling a waitlist

Please note, this feature is ONLY available on "Multiple Booking" services; it is not available for "Private Group Bookings" or "Single Booking" service types.

To enable a waitlist on your service:
  1. From the left menu, click Setup > Services 
  2. From the services page, press the ' ... ' button > ' Edit ' for the service you want to enable the waitlist for.
  3. Under the service edit page, click Booking Preferences 
  4. Select yes for the option 'Enable waitlist after the capacity is reached'

Once enabled, when your class/event reaches capacity the Book Now button (on your booking tool) will change to a Waitlist button. The customer will be able to fill in the form to add themselves to the class/event's waitlist and they will receive an automatic confirmation, if this times becomes available.

Confirming/ Canceling a waitlist

Please note a customer is not automatically notified if a space becomes available. For a customer to be notified, the merchant must still confirm the booking.

To confirm or cancel a waitlist request:
  1. Login to your Nabooki dashboard
  2. From the left menu, click Calendar
  3. From your calendar, click the class/event
  4. From the left side, you will see an Orange Triangle Icon for the waitlisted booking
  5. From the menu column, you can click to Confirm / Cancel the booking

Contact Support

Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket,  click here .
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner.

    • Related Articles

    • How to enable, view, integrate and manage customer reviews

      Customer's feedback can be enabled and a request for feedback will be sent via email to the customer once the service is finished. This was created to see the feedback of customers on how they found the service or product. This can be used to help ...
    • How to confirm waitlist bookings

      Measuring your event's popularity can be important. When your event has sold out, use a waitlist to collect names of people still looking for tickets or to gauge the level of interest in case you have the capacity to upgrade your location or add ...
    • Customer Login Feature

      This article will outline our feature that allows customers to log in to their own individual profiles, which will contain their existing bookings and other useful features. This great feature can be used as a central hub for all of your booking ...
    • How to use session check-in feature?

      Please note: Setup must be complete and the service must be configured to have check-in required. The check-in feature is the ability to deduct customers active session if they didn't book and show up. You may use the check-in feature for the ...
    • How to use the multiple sessions feature

      Creating a service that allows for multiple sessions allows customers to purchase two or more visits upfront to be booked either all at once or over a period of time, as required. The number of sessions included can be a defined value or unlimited, ...