How to enable the waitlist feature

A booking Waitlist, allows your business to manage and automate filling empty spaces when customers move or cancel. This allows your business to maximise profits by filling empty spaces. When your class (or event) has sold out, use a waitlist to collect names of people still looking to attend so that you can gauge the level of interest in case you have any cancellations or the capacity to upgrade your location or add additional session times.

This article covers:

1. Enabling a waitlist
2. Confirming / Canceling a waitlist
   

Enabling a waitlist

Please note, this feature is ONLY available on "Multiple Booking" services; it is not available for "Private Group Bookings" or "Single Booking" service types.

To enable a waitlist on your service:

1. From the left menu, click Setup > Services 
2. From the services page, press the ' ... ' button > ' Edit ' for the service you want to enable the waitlist for.
3. Under the service edit page, click Booking Preferences 
4. Select yes for the option 'Enable waitlist after the capacity is reached'
   
   

Once enabled, when your class/event reaches capacity the Book Now button (on your booking tool) will change to a Waitlist button. The customer will be able to fill in the form to add themselves to the class/event's waitlist and they will receive an automatic confirmation, if this times becomes available.

Confirming/ Canceling a waitlist

Please note a customer is not automatically notified if a space becomes available. For a customer to be notified, the merchant must still confirm the booking.

To confirm or cancel a waitlist request:

1. Login to your Nabooki dashboard
2. From the left menu, click Calendar
3. From your calendar, click the class/event
4. From the left side, you will see an Orange Triangle Icon for the waitlisted booking
5. From the menu column, you can click to Confirm / Cancel the booking

Contact Support

Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket,  click here .
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner.

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