How to Enable the Waitlist Feature
A waitlist allows your business to manage and fill spaces when customers move or cancel a booking. This ensures you maximise attendance and revenue.
When an event/schedule reaches full capacity, a waitlist lets customers register their interest so they can be offered a spot if one becomes available.
Enabling a Waitlist
Note: This feature is available only for Multiple Booking services. It is not available for Private Group Bookings or Single Booking service types.1️⃣ From the left menu, click Inventory > Services.
2️⃣ Find the service you want to enable the waitlist for, click the three dots (•••) next to it, and select Edit.
3️⃣ Click the Booking Preferences tab from the top.
4️⃣ Select Yes for the option 'Enable waitlist after the capacity is reached'.
Once enabled, when your service reaches capacity, the Book Now button on your booking tool will change to a Waitlist button for customers to join.
Confirming or Cancelling a Waitlist Booking
Customers are not automatically notified if a space becomes available. You are required to confirm the booking for a customer to be notified.
1️⃣ From the left menu, click Schedule > Calendar.
2️⃣ Navigate to the class or event where a customer is waitlisted and select it to open the event window.
3️⃣ Look for an orange triangle icon next to the waitlisted booking.
4️⃣ Click the three dots (•••) next to the waitlisted booking.
5️⃣ Select Confirm to confirm the booking or Cancel to remove it.
Please note that you can also manage your booking requests on the Agenda page. You can check this link on How to use the Agenda view.
Troubleshooting & FAQs
Why can’t I see the waitlist option for my service?
The waitlist feature is only available for Multiple Booking service types. If your service is set to Private Group Booking or Single Booking, the waitlist option will not be available.
Can I set a limit on how many customers can join the waitlist?
No, Nabooki does not currently allow a limit to be placed on the waitlist. Customers can continue to add themselves until you disable the feature or close the event/schedule.
Can I enable the waitlist for specific sessions only?
The waitlist applies to the entire service and cannot be enabled for individual sessions.
Can I manually add customers to the waitlist?
No, customers must add themselves through the booking widget.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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