Using waitlist bookings

When a schedule reaches full capacity, a waitlist lets customers register their interest so they can be offered a spot if one becomes available. This article walk you through enabling waitlist and confirming waitlist bookings.

Before You Start:

This feature is available for Multiple Booking services only.

Enable waitlist bookings

Go to Inventory > Services.
Find the service you want to update, click the three dots (•••) next to it, and select Edit.
Navigate to the Booking Preferences tab.
Set 'Enable waitlist after the capacity is reached' to Yes.

Once enabled, the Book Now button on your booking tool will change to a Waitlist button when the service reaches capacity.

Confirm or cancel a waitlist booking

When customers are waitlisted, and spots become available, you'll need to manually confirm the booking so they can receive a notification of acceptance to a confirmed booking.

Go to Schedule > Calendar in the left-hand menu.
Navigate to the schedule where a customer is waitlisted and click on it to open the details.
Find the waitlisted booking — it will have an orange triangle icon next to it.
Click the three dots (•••) next to the waitlisted booking.
Select Confirm to confirm the booking, or Cancel to remove it.

💡 Tip: You can also manage waitlist bookings from the Agenda View

Troubleshooting & FAQs
Why can’t I see the waitlist option for my service?
The waitlist feature is only available for Multiple Booking service types. If your service is set to Private Group Booking or Single Booking, the waitlist option will not be available.
Can I set a limit on how many customers can join the waitlist?
No, Nabooki does not currently allow a limit to be placed on the waitlist. Customers can continue to add themselves until you disable the feature or close the event/schedule.
Can I enable the waitlist for specific sessions only?
The waitlist applies to the entire service and cannot be enabled for individual sessions.
Can I manually add customers to the waitlist?
No, customers must add themselves through the booking widget.

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com