How to confirm waitlist bookings

How to confirm waitlist bookings

Measuring your event's popularity can be important. When your event has sold out, use a waitlist to collect names of people still looking for tickets or to gauge the level of interest in case you have the capacity to upgrade your location or add additional session times.

You can  quickly identify schedules with an active waitlist that can be actioned if an existing booking cancels.

Please note the orange status indicator is for waitlist bookings and this requires manual approval from your end. When you receive a cancellation notification, you can access the Agenda section to identify waitlist bookings and then confirm bookings to reach capacity again. Businesses running close to capacity regular are recommended to create a daily process to check this section.

How to confirm waitlist bookings in Agenda

To confirm a waitlist request:
  1. Login to your Nabooki Dashboard
  2. From the left navigation menu, click Agenda
  3. From the Agenda view, you can identify waitlist bookings under Status column

   
        4. From the Action column, click View schedule button to display the booking ticket









     

5. Waitlist bookings will have a warning indicator,  press the '...' button to see actions > click Confirm Booking to confirm waitlist bookings. A notification will automatically be sent to the customer and the booking will now be marked as confirmed.

Check the available capacity and select the most suitable booking to confirm, the number of people in the booking is the number next to the name. 





Related article:

Contact Support 



Need assistance? Our dedicated support staff are here to help you. 

To create a support ticket,  click here .
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner. 

    • Related Articles

    • How to enable the waitlist feature

      A booking Waitlist, allows your business to manage and automate filling empty spaces when customers move or cancel. This allows your business to maximise profits by filling empty spaces. When your class (or event) has sold out, use a waitlist to ...

    • How To Use the Agenda

      The Agenda provides you with an overview of future booking schedules each week, allowing you to check the booking status and numbers at a glance and most importantly, take action directly from this page. You can confirm or cancel booking requests and ...

    • How to Integrate with Zapier: Streamline your bookings with automation

      Zapier is a powerful automation tool that connects your favorite apps, allowing them to work together seamlessly. It enables you to create "Zaps," which are automated workflows that perform actions in one app based on triggers from another. With ...

    • Notifications for new bookings

      Notifications of new bookings created can be modified to cater to your business needs. You can define both the business and staff email notifications and add a secondary email address. Additionally, other options are available. Using the left ...

    • How to make recurring bookings via Calendar

      The recurring bookings feature is applicable for scheduled and non-scheduled bookings. It works on both regular and fine-tuned schedules, allowing you to add bookings in bulk with weekly or fortnightly recurrence. The system will automatically locate ...