How to Cancel a Single Scheduled Session or Event
If you need to cancel a single occurrence of a scheduled session without affecting the entire recurring schedule, follow the steps below. This is useful for one-off changes such as public holidays, staff unavailability, or low attendance.
Step 1: Locate the Scheduled Session
1️⃣ Log into your Nabooki account.
2️⃣ Click Schedule from the left-hand menu.
3️⃣ Select Calendar and navigate to the date of the session.
4️⃣ Click on the scheduled session you want to cancel.
Step 2: Delete the Session
1️⃣ In the session details window, click Delete Schedule.
2️⃣ If the session has existing bookings, a confirmation message will appear.
3️⃣ Click Yes to delete the session.
If the session contains existing bookings, all affected customers will automatically receive a cancellation notification.👉 If you do not want customers to receive a cancellation notification, you must first manually cancel or move each individual booking before deleting the schedule.
Troubleshooting & FAQs
How do I remove a session permanently?
To permanently remove a scheduled time slot from your service, you need to update the availability settings in the service setup. 👉 How to schedule availability in the service setup
Can I cancel a session without notifying customers?
No, deleting a schedule that contains bookings automatically notifies customers. If you do not want customers to receive a cancellation notification, you must manually cancel or move each booking first.
Can I reinstate a deleted session?
No, once a session is deleted, it cannot be restored. You will need to manually create a new session if needed.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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