How to change or cancel a booking
Modifying or cancelling a booking is an often occurrence that when done can be set to notify or not notify the customer.
You can alter a booking by either navigating through the Calendar or by searching by name, mobile or booking id in the search box on the top right of the calendar.
Alternatively, you can go to CRM > Bookings > locate booking by searching name, mobile or booking id in the search box.
Changing a booking via Calendar
Search by name, mobile or booking ID
All matching results will be displayed, allowing you to click on the best match in order to display the session details.
Once the Cancel booking button has been clicked, a warning message will display that will allow you to add comments for customers or choose to not sent notifications when cancelling a booking.
Alternatively, directly click on the scheduled session to view bookings.
Click the Date/Time
field and choose the new date and time for the booking, then hit Change booking
button to update.
Changing a booking via CRM > Bookings
Based on the cancellation policy you define, customers can edit or modify their bookings by using the link provided in the confirmation email they receive.
Need assistance? Our dedicated support staff are here to help you.
To create a support ticket, click here.
Live chat: Start a live chat with our customer support team by clicking on the '?' button in the lower right corner.
Can customers change or cancel bookings?
Based on the cancellation policy you set, customers can cancel or change their bookings. Your customers will receive an email when a booking is made containing a link to amend their booking. Customers can click on Manage booking, a different window ...
How to change booking cut-off time, allowable cancellation time and booking time frame
Please note: Setup must be complete and the service that is having its booking cut-off time and allowable cancellation time change must be already setup. Booking cut-off time and allowable cancellation time can be configured to suit the merchant's ...
How to change your booking capacities
Booking capacities set the limit for how many individuals can be in the class or schedule. Different ways to change capacity for a scheduled session: 1. For a particular session If you wish to receive less or more bookings on a particular date or ...
Booking Cancellation Settings
Businesses have different policies regarding cancellation periods, booking lead time and how far into the future customers can add bookings. Nabooki makes setting these time limits very easy and uses them to prevent bookings being scheduled inside ...
What is the booking ID in the customer booking?
Each booking has a unique booking ID which can be used to search for the customer or identify the booking. This ID can also used by customers to change or cancel their booking online. The booking ID can be found by the customer in the confirmation ...