How Your Customers Can Enable or Disable Two-Factor Authentication (2FA)
Two-factor authentication is an extra layer of security used to further protect your account by making sure that the person trying to access your account is actually you. First, you enter your username and password. Then, instead of immediately gaining access, you need to provide further information. This additional credential check can come in a variety of ways. This guide will cover:
1. Enabling Two-Factor Authentication (2FA)
2. Disable Two-Factor Authentication (2FA)
Enabling 2FA
Navigate to the My Profile setting button
Then click the Two Factor Authentication located at the bottom of the page > Enable
To enable your 2FA, it will prompt you to confirm your password to proceed.
It will then show you the QR code to scan. The QR code must be scanned using an Authenticator App installed on your mobile phone. Open the Authenticator App and scan the QR code. You will then be given a 6 digit number which you need to enter in the box shown below.
Once enabled, you will be prompted with the recovery codes which are unique to your account.
It is recommended to save this as a recovery code in case you do not have your phone to scan the QR code. Please be reminded that each code can only use once.
Disable 2FA
To disable Two Factor Authentication, simply navigate to My Profile setting.
Then click the Two Factor Authentication Tab > Disable
Contact Support
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