Setting up booking notifications

Setting up booking notifications

Setting up booking notifications

Booking notifications keep you and your team informed when a new booking is made. This article walks you through enabling and configuring notifications for both your business and your customers

Before You Start
  1. You'll need access to your Nabooki account settings.
  2. To send SMS notifications, you'll need SMS credits. See: How to Purchase SMS Credits and Check the Balance.

Set up business notifications

    1. In the left navigation menu, go to Settings > Notifications.
    2. Make sure you're on the Business Notifications tab.
    3. Toggle email and SMS notifications on or off at the top of the tab to control alerts for all new bookings.
    4. Configure who receives notifications — you can send them to:
      - A main business email address
      - A secondary email address (such as an owner or manager)
      - Assigned staff members (useful for staff who work across multiple locations)
    5. Enable the daily summary email if you'd like your team to receive a roundup of the day's upcoming bookings.
    6. Click Update to save your changes.

    Set up customer notifications

        1. Switch to the Customer Notifications tab within Settings > Notifications.
        2. Tick the checkboxes to enable or disable email and SMS notifications sent to customers for new bookings, updates, or cancellations.
        3. Configure feedback emails in this tab if you'd like customers to receive a review request after their booking.
        4. Click Update to save your changes.

        📝 Note: New bookings also appear as a notification at the top right of your screen, next to your account profile.

        💡Tip: Add webmaster@nabooki.com to your safe senders list to prevent booking emails from being marked as spam. You can also set up a filter in your email client to send booking confirmations to a dedicated folder for easy reference.





        Troubleshooting & FAQs

        What email addresses receive booking notifications?

        Booking notifications can be sent to a main business email, a secondary email such as an owner’s, and to assigned staff members as defined on the Business Notification tab. This allows targeted communication based on your team structure.

        Can I receive a daily summary of bookings?

        Yes, you can enable a daily summary email under the Business Notifications tab to help your team prepare for the day.

        How do I enable notifications for customers?

        In the Customer Notifications tab, tick the boxes for email and/or SMS notifications to inform customers about their bookings and send feedback requests.

        Do I need to buy SMS credits to send SMS notifications?

        Yes, SMS credits are required to send SMS notifications. Learn how to purchase and manage credits here: How to Purchase SMS Credits and Check the Balance.

        Why am I not receiving booking notification emails?

        Check your spam or junk folder first. Verify that the email addresses in your notification settings are correct. Also confirm your email provider isn’t blocking Nabooki emails. Contact Nabooki support if problems persist.

        Can I disable booking notifications for certain services?

        Currently, notification settings are managed globally in the Business and Customer Notifications tabs, not per service.

         

        Need Help?

        If you need assistance, contact our support team:
        💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
        📧 Email: support@nabooki.com


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